Artificial intelligence in customer service
Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence
See how the Contact Center business is undergoing a series of very important changes driven by technology innovation, social change, and the evaluation of new consumption models.
Why you need guardrails for your contact center
Does AI improve customer experiences in real-time? Why or Why Not?
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Intelligent, Integrated Management with Cisco Headsets
Cisco is disrupting the UCC headset market by seamlessly extending the collaboration experience and creating an intelligent, integrated headset management that leverages existing Cisco collaboration infrastructure.