To Compete in the Retail Revolution, Mobility and Analytics Are Critical
Today, mobile devices are everywhere — and vying for the attention of just about everyone. On a train, in a café, or in the park, people are gaming, connecting with...
#CiscoChat Explores Mobile Data as the New Currency for Today’s Retailers
The Internet of Everything (IoE) is driving remarkable change and opportunities across nearly all industries. But few are as visible — and rapid — as the upheavals affecting retail. Today, retailers aren’t just competing with the store across the parking lot. Industry leaders face an expanding universe of mobile and virtual shopping possibilities vying for […]
Why Compromise Your Public Cloud Experience?
Have you used a public cloud? The experience as a developer is truly fantastic. Enter your credit card information and go. Need more resources? Click. Tear down a server and start over? Click. Want APIs for granular access to configure and automate every part of your deployments exactly the way you need them? No problem. […]
When Clicks Meet Bricks: the Future of the Retail Store
Today’s retailers face a hard truth: their customers have embraced digital technologies faster than they have. But I believe that retailers have an opportunity to elevate the shopping experience in...
IoE Can Help Banks Restore Trust and Close the Value Gap with Customers
“Let the buyer beware” is a sentiment that dates back well before consumer protection and truth-in-advertising laws. Yet, the issue of trust continues to permeate all areas of society today....
A Retail Revolution: The Digital Generation Is Changing the Way We Work, Live, Play, Learn, and Shop
Retailers once had a pretty clear idea of who shopped where and how they did it. After all, there were not that many options available for shoppers. Consumers would see...
Championing the Case for Contact Center Analytics!
Contact centers have always been awash in data and data crunchers. But based on progress in data science, there is a renewed focus on analytics and how you can use it to differentiate your customer engagement strategy. When competitors offer similar products and use comparable technologies, your customer service strategy can offer meaningful advantage to […]
The Information Driven Enterprise in a Connected World
Join me at the ARC Industry Forum Europe 2015 – March 4-5, Amsterdam, The Netherlands – where this year the theme is ‘The Information Driven Enterprise in a Connected World’. “New and emerging technologies such as the Internet of Things, predictive analytics, wireless, additive manufacturing, modular and mobile production, cloud computing, mobility, and 3D visualization […]
IoE and the Shape of Things to Come
“May you live in interesting times,” the old saying goes. With its explosion in intelligent connections, the Internet of Everything makes this one of the most exciting times to be alive — ever. But you already knew that. The real fun begins when we consider that as dynamic as technology change appears to be in […]