ai

December 18, 2017

COLLABORATION

Six Contact Center Predictions for 2018

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

December 13, 2017

COLLABORATION

7 Things to Know About AI and Contact Center

Seven things to know AI and contact center that could result in lower costs and better service for customers globally.

December 6, 2017

EXECUTIVE PLATFORM

Reimagining Customer Value with Artificial Intelligence

Artificial intelligence (AI) can glean and utilize material insights from the data flowing across Cisco networks. As such, how should we think about AI in the context of company transformation?

November 30, 2017

INNOVATION

To Save Tomorrow: The Future of Work Is Ours To Create

The truth is, we don’t know what the future will bring. Because we haven’t finished creating it yet. It’s a work in progress, and many people are asking, what kind of future will it be?

November 2, 2017

COLLABORATION

Better, Bolder, and Built for AI: Introducing Cisco Spark Room 70

Introducing the Cisco Spark Room 70, our flagship video collaboration device. The Room 70 brings together people, content, and artificial intelligence (AI) to help teams be more effective.

October 5, 2017

INNOVATION

Will Robots Take Over the World and Destroy All Our Jobs?

Automation and artificial intelligence (AI) are disrupting many industries and causing sweeping economic changes in certain segments. But they are also creating opportunities.

September 21, 2017

INNOVATION

To Save Tomorrow: The Promise and Peril of the Augmented Worker

Technology and changing organizational structures like the gig economy are redefining work and workers. We continue our comic-book view of the Future of Work with the augmented worker.