Six Contact Center Predictions for 2018
Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.
7 Things to Know About AI and Contact Center
Seven things to know AI and contact center that could result in lower costs and better service for customers globally.
Reimagining Customer Value with Artificial Intelligence
Artificial intelligence (AI) can glean and utilize material insights from the data flowing across Cisco networks. As such, how should we think about AI in the context of company transformation?
To Save Tomorrow: The Future of Work Is Ours To Create
The truth is, we don’t know what the future will bring. Because we haven’t finished creating it yet. It’s a work in progress, and many people are asking, what kind of future will it be?
Meet Cisco Spark Assistant, Your Virtual Assistant for Meetings
Meet Cisco Spark Assistant - the world’s first enterprise-ready voice assistant specifically designed for meetings.
Better, Bolder, and Built for AI: Introducing Cisco Spark Room 70
Introducing the Cisco Spark Room 70, our flagship video collaboration device. The Room 70 brings together people, content, and artificial intelligence (AI) to help teams be more effective.
Cisco’s Journey to Predictive Services: Three Lessons from Hollywood
This week, we launched Cisco Predictive Services to help customers respond to the need for speed, fill the IT talent gap, and grow their business.
Will Robots Take Over the World and Destroy All Our Jobs?
Automation and artificial intelligence (AI) are disrupting many industries and causing sweeping economic changes in certain segments. But they are also creating opportunities.
To Save Tomorrow: The Promise and Peril of the Augmented Worker
Technology and changing organizational structures like the gig economy are redefining work and workers. We continue our comic-book view of the Future of Work with the augmented worker.