Messaging Helps Informal Contact Center Teams Win
Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.
4 Ways to Reimagine Your Business with AI
It takes a fundamental shift in thinking to reimagine how artificial intelligence can unlock new possibilities for their business. Sanjiv Patel shares four tips on how to successfully make that shift.
The Internet of Things: 5 Predictions for 2018
This could be the year when enterprise IoT projects finally move beyond merely automating existing business processes, to truly transforming industries.
What Do IT Services and a Mission to Mars Have in Common?
IT services actually has a lot in common with launching a successful mission to Mars: commitment to a bold vision and thousands of engineers working tirelessly to make it real.
Six Contact Center Predictions for 2018
Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.
7 Things to Know About AI and Contact Center
Seven things to know AI and contact center that could result in lower costs and better service for customers globally.
Reimagining Customer Value with Artificial Intelligence
Artificial intelligence (AI) can glean and utilize material insights from the data flowing across Cisco networks. As such, how should we think about AI in the context of company transformation?