ai

May 31, 2018

INNOVATION

Techno Panics 2.0: What Do Paint Rollers and Self-Driving Cars Have in Common?

Paint rollers and self-driving cars have a lot in common – they represent a huge leap forward in productivity and innovation, and they force us to confront our fears about change.

May 22, 2018

COLLABORATION

Webex Innovations Drive Change

Collaboration VP and CTO Jonathan Rosenberg shares the latest advances in making work intuitive. The reason things have changed so dramatically is that technology innovations drive changes in how we do things.

May 15, 2018

LIFE AT CISCO

The Problem with Algorithms

Mei May shares why she loves where she works, and what that means to her as a mom. Spoiler Alert: Kids operate with a separate set of algorithms.

March 21, 2018

COLLABORATION

Messaging Helps Informal Contact Center Teams Win

Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.

March 5, 2018

PARTNER

4 Ways to Reimagine Your Business with AI

It takes a fundamental shift in thinking to reimagine how artificial intelligence can unlock new possibilities for their business. Sanjiv Patel shares four tips on how to successfully make that shift.

February 14, 2018

COLLABORATION

Artificial Intelligence in Customer Care

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

January 25, 2018

INNOVATION

The Internet of Things: 5 Predictions for 2018

This could be the year when enterprise IoT projects finally move beyond merely automating existing business processes, to truly transforming industries.

January 9, 2018

CUSTOMER EXPERIENCE

What Do IT Services and a Mission to Mars Have in Common?

IT services actually has a lot in common with launching a successful mission to Mars: commitment to a bold vision and thousands of engineers working tirelessly to make it real.

January 3, 2018

INNOVATION

New-Gen Technologies Make IoT Transformational

Is IoT the driving force for digital transformation? Only when it’s combined with AI, fog computing, and blockchain.