ai

March 21, 2018

COLLABORATION

Messaging Helps Informal Contact Center Teams Win

Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.

March 5, 2018

PARTNER

4 Ways to Reimagine Your Business with AI

It takes a fundamental shift in thinking to reimagine how artificial intelligence can unlock new possibilities for their business. Sanjiv Patel shares four tips on how to successfully make that shift.

February 14, 2018

COLLABORATION

Artificial Intelligence in Customer Care

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.

January 25, 2018

INNOVATION

The Internet of Things: 5 Predictions for 2018

This could be the year when enterprise IoT projects finally move beyond merely automating existing business processes, to truly transforming industries.

January 9, 2018

CUSTOMER EXPERIENCE

What Do IT Services and a Mission to Mars Have in Common?

IT services actually has a lot in common with launching a successful mission to Mars: commitment to a bold vision and thousands of engineers working tirelessly to make it real.

January 3, 2018

INNOVATION

New-Gen Technologies Make IoT Transformational

Is IoT the driving force for digital transformation? Only when it’s combined with AI, fog computing, and blockchain.

December 18, 2017

COLLABORATION

Six Contact Center Predictions for 2018

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

December 13, 2017

COLLABORATION

7 Things to Know About AI and Contact Center

Seven things to know AI and contact center that could result in lower costs and better service for customers globally.

December 6, 2017

EXECUTIVE PLATFORM

Reimagining Customer Value with Artificial Intelligence

Artificial intelligence (AI) can glean and utilize material insights from the data flowing across Cisco networks. As such, how should we think about AI in the context of company transformation?