People Insights: Getting to the Heart of the Matter
People Insights is an idea that has been pursued for decades, but is now here, in a way that is rich, complete, and up-to-date.
Cisco Contact Center in action at Google Cloud Next Conference
We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.
Webex Finds Homemade Waffles Improve Team Collaboration
Wouldn't it be nice if you had an on-demand assistant - one that could make waffles to your specifications? Now you can have it all: Introducing Webex Personal Assistant as a Service.
Announcing the New Cognitive and Collaborative Contact Center
Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.
Cloud Unfiltered, Ep72: AI-driven Decentralized IaaS is Here
First off, there are two things you need to know about this week’s guest on the Cloud Unfiltered podcast: 1) Barack Obama follows her on Twitter, and 2) She drives...
Blockchain: Separating Hype from Reality
There is much excitement about the disruptive potential of blockchain technology, but there is also much confusion. This article helps put things into perspective, separating blockchain fact from fiction.
Human Rights Must be Front and Center for Artificial Intelligence, IoT, and Privacy
Artificial intelligence and the internet of things have the potential to drive unprecedented productivity, reduce pollution, and improve human health. With the rollout of advanced, high speed wireless connectivity known...