It’s A Bot Time – and Money
Almost every innovation in contact center technology in the last 40 years was designed to attack the issue of time savings. The next wave of innovations is well underway. This time, it's an exciting new array of bots, AI, and machine learning. These are a critical set of enablers that deliver a true “next generation” customer experience.
Cloud Unfiltered Podcast, Episode 08: Joe Weinman
What comes to mind when you hear the term “digital transformation”? Do you get excited about the possibilities? Impatient for the budget to pursue your vision? Or do you have a more muted response? Something between annoyance at the thought that you need to do research on the topic, and anxiety that it’s moving forward […]
Cloud Unfiltered Podcast, Episode 06: Reuven Cohen, Aporeto
Reuven Cohen works for Aporeto—a company that delivers comprehensive security for cloud native apps, containers, and microservices. But that is probably the least interesting thing about him, and to his credit, he didn’t actually pitch the company’s products at all during our interview with him on Monday. What he did do is rock our collective […]
Enterprise Connect 2017, Day 4: Panels, Quotes, Bunnies, Oh My!
Things were a bit quieter at Enterprise Connect today as the event came to a close with a few morning sessions and the final summary panel. The bits and bytes and shiny new hardware and software are great, but as many people repeated this week – it’s about the experience, it’s about the people, it’s about what technology allows us to do that makes the difference.
Enterprise Connect 2017, Day 2: It’s All About the Experience
Today’s episode features the Cisco keynote presentation from Jens Meggers and some cool demos. Today was the first day of keynotes with Cisco, Twilio, and Amazon Web Services. It was an interesting morning with three very different presentations.
Cisco Entrepreneurs in Residence Accelerates its Momentum and Extends Corporate Venturing into New Technology Areas with …
Three-and-a-half years ago, an informal brainstorming session among a few us started a broader discussion on how we should co-innovate with the startup ecosystem, which eventually led to the creation of a new corporate venturing program for startups and scaleups - Cisco Entrepreneurs in Residence (Cisco EIR) - built on Cisco’s foundation of innovation and market opportunity.
Artificial Intelligence, Linking People and Things on the Hong Kong Subway
Connecting Dark Assets: An ongoing series on how the Internet of Everything is transforming the ways in which we live, work, play, and learn. The Internet of Everything (IoE) is all about connecting people, process, data, and things in innovative ways. And if you think that’s just a nice vision for the future, look no […]
Back to the Future: Do Androids Dream of Electric Sheep?
As information consumers that depend so much on the Network or Cloud, we sometimes indulge in thinking what will happen when we really begin to feel the effects of Moore’s Law and Nielsen’s Law combined, at the edges: the amount of data and our ability to consume it (let alone stream it to the edge), is simply […]