PAETEC: Evolving their Cisco IP NGN to Prepare for the Future of Business Services
As we enter a new decade in 2010, forward-looking communication solutions providers will continue to invest in building and evolving their IP NGN infrastructure. They are preparing for the increased demand from their business customers, as the Enterprise 2.0 phenomenon moves into the next phase of market development.
Many of what were once considered early-adopter collaboration applications are now going mainstream. If you’re like me, then you’ve already embraced many of these next-generation online collaboration services and applied them in your daily routine – after all, why just have a phone call when you can have a webex? Why fly for an hour meeting when you can TelePresence?
Earlier this week, PAETEC announced it will standardize on Cisco IP Next-Generation Network edge and core platforms, and I believe this is an example of how more and more providers are proactively moving beyond providing more traditional data, voice, and Internet business solutions for business customers. Instead, they are using their advanced network platform for delivering a wider array of value-add services, including some of the emerging ones that are entering the market.
We’re honored that PAETEC chose Cisco again to enable a strong, intelligent foundation for both current and future networking needs – in the network core, at the edge, and all the way out to their customer premise.
Our CTO, Padmasree Warrior, said in her recent commentary that the decade ahead will see the emergence of the “Next Generation Collaborative Enterprise” that will leverage innovation and operational excellence without boundaries. It’s going to be providers like PAETEC with their IP NGN that will be instrumental in helping their customers reach their strategic objectives, by guiding them to utilize the full spectrum of available new business network technology that will result in a progressive competitive advantage.
Of course, having the technology in place is only part of the execution equation – you also need to know how to apply it in creative ways that incorporate the proven best practices. That’s why service providers, like PAETEC, make customer care a key part of their offering. Their team provides consultation and application guidance, exceptional customer support and delivers one of the highest levels of first-call resolution in the industry, so that they can take care of a wide scope of the network related needs and their business customers can spend more time focusing on their business.