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New on Cisco.com: Service Request history at your fingertips

- December 14, 2009 - 0 Comments

Last week, we rolled out a new feature on Cisco.com that will be of particular interest if you enter or track service requests for support.

Now, if your online account is associated with service requests, you can log in and access these capabilities via a new module in My Cisco called Recent Service Requests.  The new feature provides quick access to the latest 50 open and closed service requests.

This new release also includes:

  • A “See All” page that allows you to view, hide and sort your service requests
  • Quick access to links to open/query service requests in TSRT
  • A Recent Service Request details page that provides additional information on each service request
  • A secure, flexible web service that allows other Cisco-hosted applications to query and render relevant information on service requests

 

The My Cisco pulldown panel is available from most pages across Cisco.com, so you’ll have access to service at your fingertips everywhere.

Enjoy!

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