Cisco Blogs

NetVets Help Us Improve

June 29, 2010 - 2 Comments

This week we’ve been honored to spend time with dozens of Net Vets at the CiscoLive! conference in Las Vegas.  Net Vets are folks who have attended multiple CiscoLive shows, and they tend to be heavy users of and hold lots of strong and well-informed opinions about what works well and doesn’t about the site.

Here’s customer Craig Vuljanic participating in a usability study with our expert facilitator Kit Lofgren.

What’s a usability study?  It’s where we ask customers to do specific things on based on the tasks they do every day. We watch and learn.  Often we find very simple changes — such as using a clearer name for a link or tuning a search result — can make a world of difference in the usability of a task.

We’re also talking 1:1 to many of you attending CiscoLive! about other ways of making the best in the world.

In an effort to keep conversations fresh, Cisco Blogs closes comments after 60 days. Please visit the Cisco Blogs hub page for the latest content.


  1. I like your Posting,Vets-net is an online veterinary knowledge base which enables you to search on all kinds of veterinary issues.Keep your Posting regularly.

  2. It is nice to see that you try to make better, but from my point of view (I work for Cisco Partner, so I use very often) the biggest problem is stability. When accesing Partner Central”” section, about 50% of the time I’m seeing error messages and site does not work. So please make work, then improve it – I know that you are not the one responsible for stability, but your work will not help when it will have bad reputation of not stable site.”