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Mega changes for the Support ‘MegaMenu’

May 26, 2011 - 3 Comments
This past weekend, we updated our so-called ‘MegaMenu’ for the support website.  The MegaMenu is the window that appears when you hover your cursor over the “Support” menu link in the header of every page on the Cisco website.

We are excited about the innovations presented here: Now, from anywhere on, this menu brings essential, widely used support resources just a click away.  Our user testing helped us select the right elements, then rank and emphasize them appropriately.

new support MegaMenu

One noteworthy improvement involves the search capabilities.  There are now two “Find” fields– one for product support documentation and the other for software downloads. Both now provide the ‘auto-suggest’ feature, which links to matching documents and downloads throughout the support website as you type in the search field.

We’ve also elevated our links to the most popular support resources, including product categories, downloads as well as support case management and support contact links. These links allow users to dive into the website and reach desired resources in fewer clicks.

Finally, an advancement that you will not see directly is the addition of tags on every link to allow us to better analyze how the MegaMenu is being used. This analysis will lead to a better understanding of what matters to our customers and partners so we can make future improvements that hit the mark.

As always, please let us know what you think about this update.

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  1. These improvements will serve our customers well. It means a great deal that we have “listened” and “acted”. Appreciate all the effort.

  2. Such great stuff Bill! We know how important getting support is to our customers and partners – so impressed with the great work your team is doing to make sure those ‘top tasks’ are quicker/easier to do!

    • As you can imagine, our team really appreciates the acknowledgment, so thank you for the kind words, Jeanne!

      We learned a lot in the process of this project and plan to apply that learning to other parts of the support site in the near future. Stay tuned!