Cisco Blogs

Support Resources Help Resolve Network Issues

July 3, 2012 - 6 Comments

Available whenever you need them, these 4 tools can help minimize the impact of network downtime

Networking trouble can happen at any time—day or night—not just during business hours. Let’s face it, business happens 24 hours a day, 7 days a week whether or not the proverbial lights are on. If a router or other critical piece of your network goes down, that could mean lost revenue and productivity for your company. But help is just a mouse click away.

If your network is built with Cisco Small Business products, you have unlimited access to innovative tools and resources to help troubleshoot and resolve the issue you’re experiencing. Because these resources are available all day, every day, they’re available whenever you need them.  Next time you need support—and fast—try one of these tools to get your network up and running.

Cisco Small Business Support Community: A forum for collaborating and sharing best practices, the Small Business Support Community is the first place to check when trying to troubleshoot small business networking issues. Oftentimes, another customer has encountered a similar problem and the solution already exists in the community. If your particular issue hasn’t been addressed, you can post a question and get help from Cisco experts, partners, and other small business customers

Guide Me: This self-help tool is a virtual agent that finds support articles and troubleshooting tips from Cisco’s product configuration and debug knowledgebase. You can find information based on the product category (such as switches and security appliances) or model name, or just by entering a question. You’ll find Guide Me prominently displayed in the Small Business Support Community.

Ask the Experts: In the Ask the Experts section of Expert Corner, Cisco experts engage in discussions on specific networking issues, including small business-specific topics. Each of these discussion events lasts for two weeks and you can post questions on the featured topic for the expert to answer.

Support videos: In the Small Business Support Community, you can access webcasts that will help enrich the technical capabilities of your small business. You can also find a calendar of upcoming webcast topics.

If your support need is greater than these resources can provide, call on a local Cisco reseller who can help troubleshoot and resolve your problem and talk to you about whether your company would benefit from a service contract.

Do you have a go-to support resource? Tell us!

If you’re interested in reading more about this topic, check out these related posts:

In an effort to keep conversations fresh, Cisco Blogs closes comments after 60 days. Please visit the Cisco Blogs hub page for the latest content.


  1. Having recently gained the Cisco Select Partner status for Flint IT Support, it is good to see the quantity and quality of support available to us.

    • Hi Jeremy,

      Congratulations on your achievement of Cisco Select Partner status! Great to hear you are aware of all the Cisco support resources to help you be successful.

  2. Thanks Gaby Pinto for the update…

    People feel better when they know the stuff and toubleshoot the problems themselves. Just want to know whether Ask Experts is a free or paid service?

  3. There’s no better feeling than knowing you’ve got the tools and resources in place that keep the online engine running 24/7/365. And should an unexpected glitch take place, getting notifications and being able to troubleshoot in real time is what keeps business… in business. Kudos to Cisco.

  4. I love Cisco “Guide Me” Portal where I switch quickly whenever I feel I could not resolve network downtime issues. Loss of network is equal to loss of business and network uptime is critical for success of any business. I prefer Cisco products due to quick and comprehensive after sales support.