Support Resources Help Resolve Network Issues
Available whenever you need them, these 4 tools can help minimize the impact of network downtime
Networking trouble can happen at any time—day or night—not just during business hours. Let’s face it, business happens 24 hours a day, 7 days a week whether or not the proverbial lights are on. If a router or other critical piece of your network goes down, that could mean lost revenue and productivity for your company. But help is just a mouse click away.
If your network is built with Cisco Small Business products, you have unlimited access to innovative tools and resources to help troubleshoot and resolve the issue you’re experiencing. Because these resources are available all day, every day, they’re available whenever you need them. Next time you need support—and fast—try one of these tools to get your network up and running.
Cisco Small Business Support Community: A forum for collaborating and sharing best practices, the Small Business Support Community is the first place to check when trying to troubleshoot small business networking issues. Oftentimes, another customer has encountered a similar problem and the solution already exists in the community. If your particular issue hasn’t been addressed, you can post a question and get help from Cisco experts, partners, and other small business customers
Guide Me: This self-help tool is a virtual agent that finds support articles and troubleshooting tips from Cisco’s product configuration and debug knowledgebase. You can find information based on the product category (such as switches and security appliances) or model name, or just by entering a question. You’ll find Guide Me prominently displayed in the Small Business Support Community.
Ask the Experts: In the Ask the Experts section of Expert Corner, Cisco experts engage in discussions on specific networking issues, including small business-specific topics. Each of these discussion events lasts for two weeks and you can post questions on the featured topic for the expert to answer.
Support videos: In the Small Business Support Community, you can access webcasts that will help enrich the technical capabilities of your small business. You can also find a calendar of upcoming webcast topics.
If your support need is greater than these resources can provide, call on a local Cisco reseller who can help troubleshoot and resolve your problem and talk to you about whether your company would benefit from a service contract.
Do you have a go-to support resource? Tell us!
If you’re interested in reading more about this topic, check out these related posts:
- Gain Efficiency With a Support Contract
- Got a service plan? Here’s how to make the most of it
- Network Got You Down? A Support Contact Can Help