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Gain Efficiency With a Support Contract

November 8, 2011 - 0 Comments

A service plan provides needed technical expertise while saving you money, resources

As a small business owner, you’re faced with many challenges, not the least of which is growing your business when resources and funding are often in short supply. You want to know you’re making wise investments in your business—investments that will improve the operational efficiency of your company. With a support contract, you not only realize the full return on your IT investment but also make your business more efficient.

A support contract can help free up resources so you can focus on running your business—not on running the network that runs your business. A service plan provides support in maintaining the operational health of your network by providing access to technical expertise, resources, and tools. This helps to ensure that your business is running on a reliable, secure network, which increases employee productivity and customer satisfaction.

With a support contract, you don’t need a technical expert on staff to keep your network running. A service plan gives you access to the expertise you need when you need it. If and when a network problem does occur, a service contract provides the necessary support to resolve the issue quickly before it significantly impacts your business in lost productivity and revenue.

Services provide a range of support—from maintenance to proactive monitoring. For example, Cisco Small Business Support Services provides access to the technical support expertise you need, whether by phone, online community, and even chat. By not having to pay an in-house networking expert, you can save money to spend on other resources to grow your business, even another employee with much-needed expertise in a different area.

A support contract also lowers the cost of maintaining your network over time, saving you money that you can then invest in other areas of your business. With a standard warranty, you may waste valuable time getting the support you need or waiting for a replacement product. And once the warranty expires, you may have to pay a per-incident fee or, worse, may not have access to any support.

A support contract is a wise investment and can more than pay for itself in increased network uptime, an increase in available resources, and access to technical expertise. What advantages has your small business experienced with a support contract?

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