Change is constantly redefining our workforces and workplaces. To survive and thrive in these dynamic times, organizations need to invest in an adaptive IT and workforce to support ongoing transformation— to help you rise to new levels of business resiliency, stay relevant, drive meaningful change, and achieve technology-inspired innovation.

Today, I’m excited to share that Cisco is announcing the global release of our expanded Business Critical Services lifecycle services portfolio. In addition to the Essentials and Advantage tiers, released earlier this year to support mid-market and commercial customers, we are announcing a third tier, Premier, targeted for large enterprise, public sector, and service provider customers. To assist organizations of all sizes in building adaptive workforces, we are also offering flexible Specialized Expertise services from Cisco and our partners.

With this launch, Cisco customers around the world now have access to the expertise, capabilities, and insights they need to reimagine, transform, and optimize their Cisco investments, at each step of their technology journey. To accelerate value across the IT landscape, each prepackaged service tier includes continuous engagements with Cisco and our partner experts, powered by the analytics, insights, and automation of Cisco Collaborative Intelligence.

Further, to help you respond, recover, and grow faster, we developed an operational IT model to accelerate business resiliency. Cisco’s approach is grounded in best practices and Cisco intellectual capital, and when used with our lifecycle service tiers, it provides a powerful foundation for creating adaptive and transformative IT to strengthen infrastructure, support emerging workforce models, and fully optimize the digital customer experience.

With the right expertise, processes, and technology in place, you can reimagine how you create and capture new value as business priorities shift and evolve. Organizations that capitalize on technology-driven innovation can deliver up to four times the revenue growth of their peers.

Now, let’s take a closer look at the global services we are announcing today.

Premier Tier

Designed for large enterprises, service providers, and the public sector, Premier provides customers with the right amount of intelligence and guidance, when, where, and how often they need it, to improve IT resiliency. With nonstop, flexible access to expert engagements and entitlements throughout the lifecycle, customers can align expert resources with the changing priorities of their large-scale, multi-domain solutions to accelerate growth and innovation across Cisco architectures. 

Specialized Expertise

Research tells us that 76% of organizations can’t easily find the expertise they need to rapidly address changing priorities. To bridge these gaps, our Specialized Expertise offers let you build an adaptive workforce with the precise expertise you need to achieve your technology objectives. Experts are equipped with cutting-edge tools and best practices to solve complex projects and fill critical knowledge gaps on IT teams.

For example, with flexible engagements mapped to your IT use case, our Scrum Services experts can help you proactively address top initiatives. Skillsets are matched to evolving business needs and aligned to project requirements, scope, and size. Capabilities span planning and architecture, automation, cloud transformation, security breach and attack simulation, and more.

Expert-as-a-Service lets you fill expertise or talent gaps one dedicated expert at a time. Just pinpoint the precise skillset and role you need to perform at peak levels and elevate collective knowledge. Role-based expertise includes solution architects, consulting engineers, and project managers.

With an adaptive workforce, your IT team can solve new and unfamiliar challenges and thrive in uncertain environments. And the payoffs are huge. According to Forrester, the most adaptive organizations can experience three times faster revenue growth than their competition. Moreover, Cisco research shows organizations that use Business Critical Services have experienced 50% more successful transformations, 70% faster software updates, and a 99% reduction in monetary loss from a cyberattack.

For 35 years, Cisco has been helping organizations transform to achieve greater resiliency and adaptability, so they can confidently move their businesses forward. Click here to view our business resiliency infographic, and to learn how Business Critical Services enhanced the Woolworth’s customer experience and, improved business resiliency for the University of Maryland Medical System.

To build adaptive and transformative IT and increase your business resiliency in these dynamic times, connect with your Cisco account representative or authorized partner today, or visit Business Critical Services.

For partners who are eager to accelerate their Business Critical Services practice, check out new resources under Get Started on the Partner Success Hub.