Cisco Blogs

NEW #CiscoChat Podcast: Predictive Technical Services for the Digital Age

March 5, 2018 - 0 Comments

You can shuffle your Tarot deck, gaze into your crystal ball, and read all the tea leaves you like, but you may never know what’s around the corner for your IT infrastructure. The constant evolution of the network means it’s difficult to envision coming changes, let alone prepare your business for them. And what’s more, increasing IT complexity means traditional product support is no longer enough to help you navigate today’s interdependent infrastructures.

But thankfully, not all product support is the same. Here at Cisco, we believe that as your IT infrastructure evolves, so must the services that assist you in maintaining it. That’s why we’re so excited to introduce you to our next-generation approach to product support: Predictive Technical Services.

Leveraging analytics, automation, and just a touch of psychic magic, Predictive Technical Services is a revolutionary way to anticipate IT issues and remediate them before they impact the business. Want to learn more? Tune in to our latest #CiscoChat Podcast, recorded on the Cisco Live show floor in Barcelona.

Podcast Recording at Cisco Live Barcelona

In this podcast, Tim Fitch, part of the EMEA Services Enablement team and portfolio manager for Smart Net Total Care, and John Bollier, a product manager and engineer on the Digital Presence team, explain how Predictive Technical Services can allow you to maximize uptime, enhance operations, and unlock value.

By listening to this podcast, you will:

  • Learn the differences between the break/fix and the predictive problem models
  • Discover our three levels of proactive and prescriptive high-value services: software, solution, and network
  • Hear real-world Predictive Technical Services customer success stories

Download this #CiscoChat Podcast on Soundcloud or watch the interview on Facebook. Join the conversation by posting your comments and questions below. Thank you!


In an effort to keep conversations fresh, Cisco Blogs closes comments after 60 days. Please visit the Cisco Blogs hub page for the latest content.