It is CX Day, and it is time to celebrate! At Cisco, we are leveraging this global celebration, established by the Customer Experience Professionals Association (CXPA), as an opportunity to celebrate the positive impact our Customer Experience teams have on our customers and partners every day.

Today we celebrate the people who keep our technology running, our teams productive, our websites up, our businesses secure, and our customers delivering outcomes. These CX professionals influence the next wave of technology innovation based on direct feedback from our customers and partners about their usage of apps, tools, hardware, and systems. I am proud of the work our CX team does that contributes to the experiences our customers can create for their own customers.

Of course, we can’t celebrate our team without acknowledging our customers and our partners, who give us a reason to celebrate every day. We are humbled and proud to be able to help them transform, innovate, grow, and accomplish all the business outcomes they strive to achieve. Here are just a few examples.

Princess Cruises partnered with Cisco CX to improve the experience for their passengers. Princess is the world’s leading premium cruise line, operating a fleet of modern ships visiting over 380 destinations around the globe. Transformation for Princess Cruises meant pushing the limits of technology to provide highly personalized, frictionless, and innovative experiences to their customers and crew on the ship using wearable technology. Princess constantly collaborated with Cisco to innovate for customers and crew. The team recently developed a long-term strategic plan and roadmap, which will continue to build on the award-winning guest and crew experiences for which Princess is known.

BBVA is one of the largest financial institutions in the world. Over the last few years, BBVA has undergone a huge digital, multi-architecture transformation. They have become known for being an innovator in their industry, using leading-edge technologies to achieve great outcomes. With Cisco Business Critical Services, they were able to increase service availability and reliability, while reducing human errors through automation in the provisioning and operational processes, greatly improving their customers’ experiences.
Children’s National Hospital, a nationally ranked pediatric acute care children’s hospital located in Washington, D.C., is all about providing the best care. For them, transformation meant securely extending the availability of complete patient information to remote sites. Today, Cisco CX is helping them complete their mission by strategizing, architecting, and building a holistic end-to-end secure network based on Zero Trust principles.

Learn more about Cisco CX here. We will provide even more exceptional experiences for our customers and partners in the coming years to continue delivering the business outcomes our customers expect and deserve.

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Alistair Wildman

Senior Vice President

Cisco Customer Experience (CX)