DTG Practice - Business Architect
Roxanne has spent over 20 years in support of customer solutions with the optimized use of technology. She supports all levels of customer staff to identify the business needs and then partners to provide solutions which can address significant improvements in customer experience to drive increases to customer sat scores and lifetime value, staff optimization and operations efficiencies. For many customers she is considered their trusted advisor in both short term and long term solution planning.
Roxanne holds a master’s degree in Information Systems, and is certified in several areas including CXPA. She has authored numerous white papers on technology trends and co-authors a fictional series. Roxanne conducts author interviews for Dear Texas Radio and was recently appointed to the Board of Directors for Dear Texas, Inc. a non-profit organization in support of literacy improvements in Texas.