Got Standards?

1 min read

I have been participating in meetings with the Association of Retail Technology Standards (ARTS) since 2006 when Cisco joined as a member organization.  ARTS, a division of the National Retail Federation, is an international membership organization dedicated to reducing the costs of technology through standards.  Its mission is to develop best practices, technology standards and […]

April 10, 2013

RETAIL & HOSPITALITY

Available Now: Cisco Retail Webcast “Build Customer Loyalty, Boost Store Revenue”

1 min read

Do you want to increase sales by providing shoppers with the information they need when and where they need it – in your store? Cisco Connected Mobile Experiences solution can help you do just that. Connected Mobile Experiences is a new solution that helps enables retail organizations to use Wi-Fi location services to deliver engaging […]

Question: Are you PCI Compliant? Are you Secure? Part 2 of 2

2 min read

Last week, we sat down with Bart McGlothin and Christian Janoff from Cisco’s security team to discuss PCI Security for Retail to better understand “What is PCI Compliance?” and “How does that affect Retailers?” As a quick re-cap: PCI Compliance is a 12-step process to secure credit cards. Any retailer that accepts credit card payments […]

March 28, 2013

RETAIL & HOSPITALITY

Question: Are you PCI Compliant? Are you Secure? Part 1 of 2

3 min read

A common perception is that there is a difference between being secure and being compliant. A Verizon analysis on cybercrime reported that cyber-attacks on Retailers are increasing and becoming streamlined and automated.  According to the 2012 Verizon PCI compliance report, “97% of breaches were avoidable through simple or intermediate controls”. How does a Retailer protect […]

March 19, 2013

RETAIL & HOSPITALITY

How Big Data Will Save the Physical Store

3 min read

Reports of the physical retail store’s death have been greatly exaggerated. As a recent survey from the Cisco® Internet Business Solutions Group (IBSG) found, 93 percent of products sold in the United States are still bought in brick-and-mortar locations. And while technology has upended many product categories and more than a few individual retailers, it […]

March 14, 2013

RETAIL & HOSPITALITY

Cisco NRF 2013 – Cisco Jabber-Enabled MicroStrategy Business Intelligence

1 min read

At NRF 2013, Rajesh Mani, Business Development Manager for Customer Business Transformation within Cisco’s Collaboration Technology Group, demonstrated how MicroStrategy Business Intelligence integrated with Cisco Jabber can transform the retail business process. MicroStrategy enables retailers to have a 360-degree snapshot of their store operations, including store vitals, employee and customer information, inventory, and current promotions. […]

Big Data in Retailing: Follow the Money!

2 min read

Retailers looking at the Big Data opportunity may well find themselves with an array of choices: the opportunities seem so vast, where does one begin? Well, a pragmatic way forward is to focus on some pragmatic possibilities and then “follow the money”! In examining the Big Data opportunity for retailers, Cisco IBSG has identified three […]

February 22, 2013

RETAIL & HOSPITALITY

Cisco NRF 2013 – Improve Customer Service with Remote Experts

In my previous blog, I walked you through the Cisco Remote Expert Smart Solution for Retail demo that I presented at NRF. This solution helps retailers catch, keep, and entice customers to buy and buy more. This solution was explored in greater depth at NRF during our Big Ideas Session: Deliver Compelling Shopping and GREAT […]

February 13, 2013

RETAIL & HOSPITALITY

Cisco NRF 2013 — Interior Inspirer for Inspirational Living Demonstration

At NRF 2013, I was one of the presenters of Cisco Interior Inspirer for Inspirational Living. This proof-of-concept solution, developed by Cisco IBSG and our partner INDG, uses interactive digital media with a large screen display and tablet to help shoppers imagine their ideal room design and find furnishings that best fit their personal style and […]

Cisco Solutions for Retail

Cisco portfolio for retail: What can we help you solve today?