“There is no version of our Customer Experience future without our partners”
Many of our partners are optimistic about the opportunities that lie ahead with Cisco Customer Experience. They understand that lifecycle accelerates customers’ success and is our largest joint opportunity. However, they are looking to Cisco to help them monetize their services throughout the customer lifecycle – otherwise they can’t invest.
Only Cisco, with our unique differentiators: our CX lifecycle approach, insights and recommendations, and digital connections, will help partners modernize and monetize their services.
This year, we invested in building the foundation of our partners’ lifecycle practices.
We delivered on what we promised last year: The Customer Success Manager Certification, the Customer Experience Specialization, and are piloting new Success Tracks for IBN Campus.
But our biggest partner promise was we’d build the future of Customer Experience WITH you, and we’ve kept that promise.
In fact, we more than made good on that promise. My team spent more than 5,000 hours with partners to understand your needs. Then we collaborated on a model to help you monetize, operate and organize your lifecycle practices.
At this year’s Partner Summit, we’ll introduce portfolio innovations—offers all designed with partners in mind—delivering services that will help our partners grow revenue and profitability.
We are creating even more opportunities for our partners, at every step of the lifecycle!
If you are attending Partner Summit in person, make sure to join our Impact Session on Wednesday, Nov 6 from 2.30–3.30 PST (IS02). Or stop by The Hub for a CX demo and ask one of our experts anything you want to know.
If you won’t be in Las Vegas for the event, make sure you register to attend Virtual Partner Summit, where you can tune in to the keynotes live. You’ll also find my Impact Session available via on-demand video Friday, Nov 8.
I look forward to seeing you at Cisco Partner Summit this year, whether your presence is virtual or corporeal. Let us help you Own your edge!