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Own, Grow, and Simplify your Managed Services Business with Cisco & ConnectWise

- November 1, 2017 - 0 Comments

At Cisco, we are always looking for ways to make it easier for our partners to do business with us, grow, and become more profitable. It’s our commitment to work alongside you to discover untapped opportunities to accelerate revenue, and along the way, address the core barriers to achieving successful business outcomes. At Cisco Partner Summit this week, I look forward to sharing our vision and strategy to do just that. And, of course, I also look forward to spending time with many of you and getting your feedback.

In the spirit of the Partner Summit theme—Own It—today we announced a new opportunity for you to own the end-to-end customer experience. We are teaming with ConnectWise, the leading global managed services platform provider, to deliver ConnectWise Unite. With ConnectWise Unite, partners have a single pane of glass for a seamless interface to help deliver managed services more effectively and profitably. ConnectWise Unite helps partners simplify the multi-tenant management, monitoring, and billing for Cisco’s world-class cloud-based solutions – Cisco Spark, Cisco Meraki, Cisco Umbrella, and Stealthwatch Cloud. Together, we’re removing the barrier of an expensive time-consuming process – logging into each separate cloud solution to monitor subscriptions or generate invoices.

We’ve unlocked something relevant for every partner who wants to double down on ways to expand your recurring revenues. Managed services can increase customer stickiness, and help you expand sales across the entire customer lifecycle. It can also help you tap into the enormous market opportunity for small and medium-sized customers, which IDC estimates to reach $676 billion by 2021. When partners leverage Cisco Capital Easy Pay financing together with ConnectWise, you can quickly build a managed services practice, enhance profitability, and deliver a full subscription/as a service experience for your customers.

Read on to learn about what this means for each of you, why we’re excited to team with ConnectWise, and all of the ways in which we will continue to help you Own It.

Managed Services Opportunities and ConnectWise’s Expertise

Research firm MarketsandMarkets projects that the global managed service market is will grow to $258 billion by 2020. With over 65% market share in business management software, and 50% market share in remote monitoring & management, ConnectWise is truly a global leader. Many of Cisco’s partners told us that you already love working with ConnectWise, yet have been looking for ways to streamline managed services wrapped around Cisco’s portfolio of industry leading products and services. And, for other ConnectWise customers looking to expand their business, this new solution gives them a simple way to grow by introducing new workspace, security, and network capabilities.

The Value of Teamwork

ConnectWise Unite is a direct response to MSPs who have asked us for ways to become more efficient and profitable. We know that consolidating vendor management, scaling services, and giving you time back in your day are keys to your success. In the words of ConnectWise’s CEO, Arnie Bellini, “With ConnectWise Unite, MSPs can drive greater efficiencies into their business and lower costs, while also focusing on their core business of providing customers with great support, proactive management, and delivering on business outcomes.” Instead of working with disparate systems and portals, MSPs will be able to operate from one single pane of glass in ConnectWise Unite. It’s never been easier to operate—and scale—managed services.

Getting Started: Free Trial Available Now

In conjunction with ConnectWise, we’re rolling out a number of ways to help you learn more and help you get started right away:

  • ConnectWise Unite is available for a free trial through January 1, 2018. Visit ConnectWise for more details, including an overview of the offering
  • Visit our landing page for FAQs and additional reference materials
  • Beginning November 13, ConnectWise will offer a weekly webinar to help you ramp up and dive deeper into specific Cisco cloud-based solutions
  • In addition, ConnectWise is hosting their annual partner conference, IT Nation, November 8-10 in Orlando. Look out for my main stage session with Arnie Bellini and get a demo in the Solutions Pavilion. If you aren’t able to attend live, watch the replays online following the event.

We hope you are as excited as we are about ConnectWise Unite, and see it as a strategic opportunity to grow your profitability. If you aren’t able to attend #CiscoPS17 live, I encourage you to check out Virtual Partner Summit watch my Impact Session replay to learn more about the ConnectWise relationship, as well as hear from other Cisco leaders across the company. As always, I look forward to hearing your feedback, so please connect with me @nsheth_ahimsa and let me know your thoughts!

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