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When Downtime Isn’t an Option: Fueling the Network for Fighter Jets

- December 1, 2011 - 0 Comments

If you’ve ever been to an air show or watched fighter jets flying over your local stadium, you can appreciate the sheer magnitude of all involved for these amazing machines to fly, dip, dive, and soar — precision, mastered flying skills, and, of course, technology.

Imagine the network demands to support those planes in the air, communications, navigation systems running: downtime is not an option EVER. The network, administration, and monitoring has to be streamlined to ensure both operational cost savings and “always on, always ready” technical support.

This is the kind of uptime that Doss Aviation Inc., a privately owned defense contractor, requires to meet its intense security and uptime needs. The company looked to Cisco solution provider, Icon Integration, to help create a stable, secure, and compliant system. Icon also provides ongoing support to diagnose and prevent downtime. The process is detailed in this recent‘s article.

How did it all come together? Watch this video as Icon’s CEO Shahe Taleghani and Doss Aviation’s Director of IT Jamie Trujillo talk about keeping the network up and running for the US Air Force.

How do you write your own customer success story?

  • Customer demands drive a need for a more proactive approach to network management
  • Services are a key element to differentiate in the market and drive business growth
  • According to a recent Cisco Partner profitability study, services account for 40-50% of our partners’ business, up from 20% five years ago
  • Using Cisco Smart Care support service as a foundation, partners can leverage Cisco IP, methodologies, best practices coupled with their own value added services and expertise to meet the exact needs of each customer

Customers don’t always have the level of IT support required to efficiently run and manage their networks and this is where Cisco partners, enabled by Cisco Smart Services, can add immense value by offering proactive monitoring, management, and alerting services.

It’s not always about who can deliver something for less — to stand out, offer unique services with proactive qualities that provide exactly what each individual customer needs.

Do you have a success story we should cover? Drop us a line in the comments and we could feature your story on this blog.

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