Cisco Blogs

Cisco Partner Communities: Get Sales Support, Tech Support, and Info You Need

- August 10, 2012 - 0 Comments

Every day, more partners are flocking to the Cisco Partner Communities. Why? Well, the communities are staffed with knowledgeable and friendly Cisco community managers who can help answer your most challenging technology questions, give you details on Cisco programs, and keep you informed.

Yep. The information you need is right there for the taking. If that’s not enough, you can visit the extensive documents library to download the information or presentation you need.

We’ve also cleaned up things a bit, too. If you haven’t visited the communities yet, or haven’t been by in awhile, we’ve made it easier to navigate, been straightening up and streamlining over the past few months, based on feedback from partner users.

Come take a quick look:

Check out some of the popular and informative topics. 

All links below require CCO login.

Partner Guide to Jabber
This document provides an easy starting point for where to access the latest and greatest tools, supporting your ability to successfully position, quote, sell, deploy, support, and use Jabber.

Borderless Networks Training
Walkthrough sessions presented by the Cisco Solutions Readiness Engineers (Field Trainers)

Cisco Partner Social Media Accounts
Here’s a handy list of all the Cisco Twitter and Facebook accounts for partners.

Can CTS endpoints and/or TX endpoints running 1.9 call directly into the TCS to be recorded?
One user asks this question, the answer is discussed and posted.

Is your network ready for BYOD? (webinar replay)
Learn more about how BYOD is affecting Borderless Networks, Data Center, and Collaboration. Slides and resources also included.

Getting to your “A” game – Architecture Training for Account Manager
Summary page for the four-week training sessions for Account Managers on Cisco Architectures. See below for the summary, presentations, and recording links for each session. Plenty of resource material and documentation listed as well.

Need help hiring good talent?
Is acquiring qualified sales and technical talent is one of your most pressing business challenges? These resources help you address those challenges.

Partner Helpline at a Glance
Providing 24-hour, pre-sales technical support, Partner Helpline offers product information, assistance with network design on select products. 18 local languages. Click the link for a sheet and to post questions.

VXI Qualification Questionnaire
Use this worksheet during the data gathering process for your VXI opportunity to help shape further conversations.

That’s just a sample of the content you’ll find inside the partner communities.

Once you’ve visited the partner area, come by the customer communities, too, where there’s support, information around architectures, and business solutions. You are welcome to participate and answer customer questions—a great way to establish yourself as an expert in customers’ eyes.

We’ll continue to improve all of the communities over the coming months, so look for updates, changes, and improvements. And please keep giving us your feedback so we can make sure this is a great place to come to for advice and information.


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