Cisco Blogs

Be Ready for Real-Time Unified Communications

- January 11, 2010 - 4 Comments

If you’re a partner pondering whether to make the move into managed services, you’re probably scratching your head with all sorts of questions of your own, not to mention tough questions you may be getting from customers.

You may be wondering: What network management discussions need to take place? How do we enable end customers to be ready for real-time communications via voice and video? Is my network ready? Is my team ready?

Before you make a move, watch this video with Cisco’s Todd Roth and NetiQ’s Erik Rudin as they tackle some tough questions around managed services and unified communications.

To learn more about NetiQ, visit the company’s site. And, be sure to visit Cisco’s Managed Services site which offers training, resources, and guidance around the Managed Services Channel Program.

Questions? Comments? Please post them here in the comments or head over to the Channels Buzz community for partners and post a topic in the discussions area. Either way, we’ll respond with answers.

In an effort to keep conversations fresh, Cisco Blogs closes comments after 60 days. Please visit the Cisco Blogs hub page for the latest content.


  1. Well absolutely true!Unified Communications has the potential to increase workforce efficiency, improve customer intimacy, and accelerate time-to-resolution for problem-solving and communications.UC enables optimization of communications routing between several modalities. Examples include receiving voice messages in an email inbox, making phone calls from a laptop computer, transferring calls between a smartphone and a desk phone, and using presence-enabled applications to determine whether the person to be reached is busy, available, in the office or the car - or 'Not to be Disturbed'.

  2. If you are at Cisco Live in Barcelona, later this month - NetIQ will be there. Come by stand E24 in the World of Solutions Expo area and we will be more than happy to answer any questions you might have.Looking forward to seeing you in Barcelona!

  3. Thanks for your comment, Scott. As we move more and more into the digital world of Twitter, You Tube, UC, TelePresence, and virtualization, face-to-face human interaction still plays an important role in our daily lives. We can certainly hide behind our computer screens and never interact face to face or completely shun technology and never touch a keyboard. Every technology is a tool and they all have their limitations. The right balance between uber geek and luddite is somewhere between the two.

  4. Techniness aside, the only true real-time unified communication platform is when one human is sitting or standing directly in front of another human and they are conversing. One can check for understanding. There's are ideas exchanged and points clarified and argues. That's real-time communications. It's true that technology makes it possible to reach out and share information but the experience is only synthesized. Though one may be able to see and hear an intended audience it's still not real and palpable, at least in my view.Technology is a wonderful tool but I do take exception at trying to make it out to be more than it is. True, that in our Avatar-inspired 3-D virtualized world some people may welcome this sort of experience. For me, it's these virtualized, unreal worlds, the game, media and TV generation if you will, that we need to withdraw from. If you have any questions you can tweet me @smithwill :-)