Cisco Blogs

Our Video Banking Representative Will See You Now!

June 13, 2011 - 3 Comments

You probably already knew that 85% of the Fortune 100 uses Cisco TelePresence for everything from Board meetings to bringing engineers together to design new products.

However, you’re probably not aware that as telepresence becomes more and more affordable, it’s  finding its way into all sorts of new industries and applications. Take video banking, for example.

Cisco and Citizens Financial Group (CFG)  this week announced a pilot of new video-based banking services in  Citizens Bank and Charter One branches in four East Coast States.

What is video banking, exactly? Well, imagine that you live in a location where your local branch doesn’t provide the full range of mortgage and wealth management services that you might want. No problem!

Using Cisco’s Remote Expert solution, a TelePresence unit and other collaboration tools, your local branch can now provide you with one-on-one video banking conversations with experts in other locations.

“But wait!” I hear you cry. “How can I sign mortgage paperwork or other papers if I’m video banking?” Again, no problem, simply add a robotic signature solution and you’re all set. Check out CFG’s video (courtesy of the Boston Herald) here for more details:

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  1. That's pretty amazing. You can be on the other side of the other and sign a paper.

  2. Although this is an important step for IT, I still prefer to be in the same room with the bank representative when i sign something. I think that the main impediment for adopting such a tool is our traditional mentality.

  3. nice video :)