Cisco Recognises Excellence in Partner Service Delivery

November 20, 2011 - 6 Comments

Partner Led is all about supporting our partners in leading customer engagement in the small business and mid-market segments.  A key part of that is supporting and recognising excellence in service delivery.

At the Partner Led Network in Singapore last week, Glen Cox talked a lot about value in the delivery of service.  He emphasised the value of Cisco’s partner relationships, the value of the partner’s relationship with customers and the value that together we can offer to customers. 

Glen Cox Presents at APJC Partner-Led Network Conference

There are some partners who really excel at service delivery and innovation and they were recognised at the conference as part of a new Cisco Smart Services Awards program. The program recognizes business partners across the region for the innovative delivery of better and more proactive customer experiences so customers can gain the most from their technology investments.  This award also acknowledges the outstanding shift that Cisco business partners have made in their delivery of a personalised service experience to customers that moves from reactive to proactive, predictive and ultimately pre-emptive. 

The stand out partners in this year’s awards, as selected by a group of Cisco geographic region and theatre executives, were:

Cisco Smart Services Channel Partner Award – This award recognises top Cisco channel partners for their forward-thinking and innovative approach in solving Cisco Smart Services customers’ business problems.

  • Westcon Group for Asia Pacific
  • Xiaotong Networking Technology Co. Ltd. for Greater China

Cisco Smart Services Vendor Award – This award recognises Cisco vendors for their outstanding achievements in operational excellence. 

  • IBM Global Technology Services, Asia Pacific for Asia Pacific
  • Flextronics International for Japan
  • TNT Express Worldwide (China) Ltd. for Greater China

Congratulations to all those organisations; each displayed innovative practices, fantastic customer success and unique approaches and programs.  Read full press release here.

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  1. Congratulations to all the awards winners.

  2. Investing in innovation has its own peculiarities, determined by the object of investment. The main feature of this object – a high degree of uncertainty of commercial success, ie high degree of risk inherent in the movement to the new.

  3. Congratulations to Westcon Group, Xiaotong Networking Technology, IMB, Flextronics International and TNT Express Worldwide for their success in these awards. It’s tremendously important, as the economy of Pacific nations develops, for service delivery to be taken into consideration. It is so important and I applaud these companies for doing a great job. Congratulations!

  4. Congratulations to all the organisations who won the awards 🙂 Thanks for the info

  5. Great facts, several thanks towards the author. It really is incomprehensible to me now, but in basic, the usefulness and significance is overwhelming. Thanks again and very good luck!

  6. I’m glad to see a company still interested in service. There are far to many that haven’t figured out that service is one of the biggest aspects of a company to survive in the business world. Kudos to Cisco for there focus on service.