Does the IT Help Desk have TS Clearance? Ours Does.

July 9, 2012 - 0 Comments

For many years, government organizations and companies with classified networks have protected their data and prevented intrusion by simply not connecting internal with external networks. The rationale is that hackers can’t compromise what they can’t physically connect to.  However, the reality is that now almost all organizations need to connect to external networks for many purposes. Even the most advanced networks sometimes need support for troubleshooting or upgrades.

To satisfy the requirement for external connectivity while keeping pace with increasing security demands, Cisco now provides government customers with an expedited, personalized, high touch issue resolution service provided by a team of industry-leading network engineers.

Cisco Classified Network Support (CNS) is a customized service offering for government or other customers with collateral, TS/SCI and closed networks. To support critical system reliability, CNS quickly resolves network-level issues by providing reactive troubleshooting and problem resolution while ensuring security of classified data.

Cisco is uniquely qualified to support classified networks. All Cisco CNS technicians are equipped with a depth of knowledge of federal requirements, including certifications and accreditation requirements. CNS personnel hold U.S. Government Security clearances, and the security representatives ensure that appropriate procedures are in place and are being followed.

Jesse Reed, Director of Advanced Services in Cisco’s Public Sector service team, discusses Cisco’s unique approach to supporting classified networks.

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