Connected Citizens. Connected City. What’s Next?
OK, so I don’t know anyone who would ever say they enjoyed getting a traffic ticket, but technology is proving to at least make dealing with them a little more tolerable. The city of San Antonio recently announced that it will begin implementing interactive video kiosks leveraging Cisco Connected Justice solutions. Somewhat similar to those movie kiosks you may see in your local grocery store, they will allow citizens to actually appear before a judge – right from the grocery store.
Devised by Municipal Court Presiding Judge John Bull and court manager Jason Tabor, the kiosk, which is currently being tested with a local municipal court, allows up to 20 people to be linked via telepresence to the court. As the first of its kind to allow for video arraignment as well as credit card payment, these new video kiosks are a great example of the new era of Connected Justice and the many creative ways telepresence is being used in the judicial system.
As highlighted in the local news, these interactive kiosks provide an easily accessible, intuitive in-person experience that revolutionizes how we deal with traffic violations.
This is just the latest example of how connected justice technology cah improve citizen experience as well as streamline court and local government processes.
What’s next? Could this same type of application be used for other citizen services?