EX90s rock InteropNet help desk
Ran into Dave Mattlin here at Interop, and he was really enthusiastic about how the EX90s I had mentioned in my previous post are being used here. Here’s what Dave had to say:
“Cisco EX90 is more than just a sexy desktop. When you are setting up a network, everyone wants to speak with an expert. But that is usually someone far away. This is the case at Interop 2011 in Las Vegas. Setting up Interop is a long process with many hurdles, one of them being access to IT/Technical support quickly. At shows like this one a show management company has a few people they can reach out to in order to get network links up and working. At Interop the Network is HUGE, technical and very complex so specialized support has to be in place. So how does someone setting up for the show get the expertise they need, when they need it? Easy, by using an EX90 which provides real time face to face communications for quick resolutions.
Cisco has placed several EX90’s around the show floor which provide real time access to a qualified help desk to assist companies with their technical questions and needs. This has proven to be very successful and relieved exhibitor services from the daunting task of understanding the very complex show network.
I had an opportunity speak with the show management. They are very impressed with the technology and say that having the EX90’s actually improved their customer service. They did not have to send their customers away to get technical help. Instead, they could just call up the help desk and get their questions answered immediately. Many of the show vendors who used these systems reported that the enjoyed the video clarity and easy to use interface.”
Thanks Dave, for that story. And I would be remiss if I did not mention that the video clarity is aided by the Cisco Medianet technology we have deployed on the Cisco Catalyst switches we have deployed on the show floor and in the core.