Can manners make us more innovative?
- The top meeting etiquette blunder is multi-tasking whilst in face-to-face meetings.
As discussed in my previous post “What will your working environment look like in 10 years?” the business environment is set to change rapidly in the coming years. Many people have already seen some changes in their workplaces with technology such as WebEx and TelePresence enabling virtual workplaces. There are many financial, business and environmental benefits to these technologies, but one of the side-effects that seem to be appearing is bad business etiquette.
The implications of bad business etiquette are much more than simply annoying or upsetting the other people in the meeting, it inhibits innovation and prevents people from being able to contribute fully. Multi-tasking in a meeting has been described as the number one “Etiquette Blunder” as it indicates disinterest to others in the meeting. This leads to people feeling less important and less likely to contribute.
Jani Campisi, Houston Business Journal, asserts that consideration is the first rule of meeting etiquette. Encouraged participation is a key to an inclusive, productive meeting. By giving each person a chance to contribute leads to ideas and input from less dominant and introverted members of the meeting. Video meetings can prove to be an etiquette minefield, as there are no “universally accepted rules of engagement”. Every conversation about etiquette and communication, meeting etiquette boils down to one simple question: how would you feel if you were the person on the other end?
Please leave us a comment if you agree or disagree with this. Does your business environment have meeting rules? How do you think we can be more effective, more productive and more inclusive in business meetings? Will meeting manners become more or less important as the working environment visualizes?