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Weaving a Case Study with Web 2.0 Technologies

The Cisco on Cisco team recently published its first case study created entirely by leveraging the three pillars of a Web 2.0 environment: people, communities, and information (P-C-I). We met with the Worldwide Sales Process and Systems team (the people) to discuss their process of migrating to Cisco WebEx Training Center (the information). Then the Cisco on Cisco team built a case study using the collective community knowledge on Ciscopedia, Cisco’s newest global collaborative space where Cisco employees can share and find knowledge on a wealth of topics (the community). After the case study was finalized and approved on Ciscopedia by both teams, it was published it to the Cisco on Cisco website and featured it on relevant blogs, Twitter (@CiscoIT), and other social media efforts. The Web 2.0-based process used to create this case study was a huge success, both in terms of collaborating with subject matter experts and the speed at which Cisco on Cisco could create a case study compared to traditional methods. “It [Ciscopedia] was so easy!,” says Janie Mah, WebEx case study contributor. The Cisco on Cisco team will now be creating and updating plenty of other content using this end-to-end Web 2.0 approach. Check out the case LeAnne Schrotzberger, public relations manager, Cisco Corporate Communications

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  1. Thanks for good information that comes out to read.

  2. Hello Sir,I have work experience with KELTRON (I 'm not sure whether you've heard about this) while they were developing a platform for better visibility (pixel level) on web2.0 pages. I was taking a training there. I saw that the webex program here also offers a training. Do I have to register somewhere for that?Let me know sir.Thanks.

  3. Ciscopedia make my life easier because it includes collection of commands and how to use the commands. I like examples for simple configurations in Ciscopedia.