The Changing Enterprise Desktop Environment
Today’s workplace is radically different from ten or even five years ago. Work has changed. The way people work has changed, and technology needs to be in synch with these changes. In the office, people still want access to traditional conveniences, including a desk phone. They also want access to high quality video from the desktop, and, some want to use many of the capabilities they use every day on their smart phones. It’s the whole “consumerization of IT” in action.
At Enterprise Connect 2013 this week, Cisco is debuting our latest addition to the enterprise desktop: the DX650. The DX650, orderable globally today, is an Android based phone that delivers traditional voice functionality, high-definition 1080p video, and many features commonly associated with today’s smartphones straight to the desktop.
And, on top of the Android operating system, we’ve added Cisco software, which provides better security, quality of service, manageability and higher fidelity audio and video. In short, this new disruptive technology is doing for the desk phone what smartphones did for mobile devices. Imagine – a smartphone experience for the desktop where users will never have to worry about battery life or dropped calls.
New capabilities include:
- High quality video: In addition to extending the 1080p high quality video experience to the desktop, users can also dial directly into a TelePresence meeting or connect to any standards-based video endpoint from the device.
- Smartphone capabilities at the desktop: The phone has many “smart” features or attributes, including a familiar Android user interface, instant access to critical applications and the ability to create multiple unique user profiles. Each profile can easily integrate with the user’s email and calendar as well as a full directory of contacts and speed dials. Applications such as Cisco Jabber, WebEx, and AnyConnect come preloaded on the phone.
- Cloud-readiness: This new phone enables users to access on-premises or cloud-based applications. Given that this is a fully compatible Android device (Compatibility Test Suite certified), users can now access enterprise applications such as customer service portals or CRM solutions from the DX650’s built in browser. Or, they can view content and share video with colleagues through cloud collaboration applications such as Cisco WebEx, available natively on the phone or through the Google Play store.
- Teleworking: We’ve also ensured that the DX650 supports multiple connectivity options. The DX650 can connect to the network wired or wirelessly. It also has a built in VPN client so remote users, working from home or in branch locations, can access their enterprise applications as needed.
With the DX650, IT managers now have a broad range of options to manage the applications users need in a secure and efficient way across the enterprise. The DX650 offers access to the full range of applications offered in the Google Play store and other Android app stores, as well as application development tools.
We are excited about this new offering—and so are customers. Peter Nomikos, Director of Infrastructure Services at Mater Health Services in Brisbane, Australia recently told us: “We needed a cost-effective desktop device that could provide high-definition 1080p video, high quality voice and a platform for web-based applications for our clinicians to share documents and easily access patient information in real time. The DX650 delivers this and creates a new collaborative workspace that provides better capabilities for our staff to make informed decisions while enabling them to optimise the health care they are able to deliver to our community.”
When it comes to new ways of working, there is no such thing as a one-size-fits-all approach. Customers want choice based on their specific needs and work habits. For example, customers looking for an HD video experience from the desktop that includes seamless integration with collaboration applications like instant messaging and presence may find the DX650 perfect for them. Those who are looking for a more in-person or lifelike TelePresence experience from the desktop may opt for the Cisco TelePresence EX60 or EX90. Again, it’s all about choice and preference.
In the coming weeks, we’ll be sharing more stories about how our customers are transforming the workplace. Each example will show us that highly reliable, voice, data and video communication is critical to the new way we work.
To learn more about the Cisco Desktop Collaboration Experience DX600 Series, I invite you to watch the brief March 20 Collaboration Announcement Webcast on demand right now in our Cisco Collaboration Community’s Virtual Experience and ask questions to Cisco experts. Cisco partners can also read how these new products can help grow their business and profitability here.