Cisco Blogs

The Changing Enterprise Desktop Environment

Today’s workplace is radically different from ten or even five years ago.  Work has changed. The way people work has changed, and technology needs to be in synch with these changes. In the office, people still want access to traditional conveniences, including a desk phone.  They also want access to high quality video from the desktop, and, some want to use many of the capabilities they use every day on their smart phones.  It’s the whole “consumerization of IT” in action.

At Enterprise Connect 2013 this week, Cisco is debuting our latest addition to the enterprise desktop: the DX650. The DX650, orderable globally today, is an Android based phone that delivers traditional voice functionality, high-definition 1080p video, and many features commonly associated with today’s smartphones  straight to the desktop.

And, on top of the Android operating system, we’ve added Cisco software, which provides better security, quality of service, manageability and higher fidelity audio and video. In short, this new disruptive technology is doing for the desk phone what smartphones did for mobile devices. Imagine – a smartphone experience for the desktop where users will never have to worry about battery life or dropped calls.

New capabilities include:

Cisco DX650

Cisco DX650

  • High quality video: In addition to extending the 1080p high quality video experience to the desktop, users can also dial directly into a TelePresence meeting or connect to any standards-based video endpoint from the device.
  • Smartphone capabilities at the desktop: The phone has many “smart” features or attributes, including a familiar Android user interface, instant access to critical applications and the ability to create multiple unique user profiles. Each profile can easily integrate with the user’s email and calendar as well as a full directory of contacts and speed dials. Applications such as Cisco Jabber, WebEx, and AnyConnect come preloaded on the phone.
  • Cloud-readiness: This new phone enables users to access on-premises or cloud-based applications. Given that this is a fully compatible Android device (Compatibility Test Suite certified), users can now access enterprise applications such as customer service portals or CRM solutions from the DX650’s built in browser. Or, they can view content and share video with colleagues through cloud collaboration applications such as Cisco WebEx, available natively on the phone or through the Google Play store.
  • Teleworking: We’ve also ensured that the DX650 supports multiple connectivity options. The DX650 can connect to the network wired or wirelessly. It also has a built in VPN client so remote users, working from home or in branch locations, can access their enterprise applications as needed.

With the DX650, IT managers now have a broad range of options to manage the applications users need in a secure and efficient way across the enterprise. The DX650 offers access to the full range of applications offered in the Google Play store and other Android app stores, as well as application development tools.

We are excited about this new offering—and so are customers. Peter Nomikos, Director of Infrastructure Services at Mater Health Services in Brisbane, Australia recently told us: “We needed a cost-effective desktop device that could provide high-definition 1080p video, high quality voice and a platform for web-based applications for our clinicians to share documents and easily access patient information in real time. The DX650 delivers this and creates a new collaborative workspace that provides better capabilities for our staff to make informed decisions while enabling them to optimise the health care they are able to deliver to our community.”

When it comes to new ways of working, there is no such thing as a one-size-fits-all approach. Customers want choice based on their specific needs and work habits. For example, customers looking for an HD video experience from the desktop that includes seamless integration with collaboration applications like instant messaging and presence may find the DX650 perfect for them. Those who are looking for a more in-person or lifelike TelePresence experience from the desktop may opt for the Cisco TelePresence EX60 or EX90.  Again, it’s all about choice and preference.

In the coming weeks, we’ll be sharing more stories about how our customers are transforming the workplace. Each example will show us that highly reliable, voice, data and video communication is critical to the new way we work.

To learn more about the Cisco Desktop Collaboration Experience DX600 Series, I invite you to watch the brief March 20 Collaboration Announcement Webcast on demand right now in our Cisco Collaboration Community’s Virtual Experience and ask questions to Cisco experts. Cisco partners can also read how these new products can help grow their business and profitability here.

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  1. The future is coming. Are there any need in additional android applications for this device?

    • Hi Stevan, I think the world has voted YES to your question, and we all can confirm that just by looking at the huge number of applications available in Google Play and other android marketplaces. Specifically to this device, we would love to see more applications being developed, and we have made available resources for developers for this and other devices and software clients and platforms from Cisco. All the information can be found at:

  2. The killer app for this phone seem to me to be in Contact Centres. We will see video enabled contact centres more and more in the future and this phone seems to fit the bill perfecting as the phone may also serve as a VDI terminal, thereby reducing overall footprint and leaving only 1 device to support per agent. That said, Cisco doesn't seem to talk about this in the literature for this phone, have I missed something?

    • Hi Glen, you have not missed anything. The DX650 is a general purpose endpoint for information workers. As such it can be used as an endpoint for CC agents. We just showcased that application at a recent analyst conference in Boston. The fact that can be centrally managed, the support for all our CC features, and the capabilities for external keyboard, mouse and display make it an ideal workstation for this use case. I am glad you pointed that out. Thank you!

      • Hi Roberto, Thank you! Could you elaborate further on the VDI capabilities in that case?

        • Hi Glenn, The VDI capabilities of the device are tied to whatever is supported in the standard Android client app you use. If you use the Citrix Receiver client for Android or the VMware View client for Android, you will be able to do any task and access any environment supported by the app. Even whith the added convenience of the external keyboard, mouse and accessories, you won't be able to replicate 100% of the experience of a virtualized Windows environment (like some right-click functions on the mouse) because those applications were not written to support them. If you think about it these applications were created with a tablet or smartphone format in hand, so support for mouse navigation is not really included, but it works pretty well in most cases. In addition to that, and outside VDI, a lot of our customers use web-based tools for the ir CC application access, and in that case you do not even need to run a VDI client, because web-browser support is built in, and you can even add a different browser app if you want to. We have seen most customers using this option as opposed to VDI to access central application environments for CC use cases. I hope this helps.

  3. Is this also a tablet? What are the use cases for this that the other video phones and a desktop do not satisfy?

    • Hi Brian, thanks for the comment. No, it is not a tablet. It does have the familiar touch-screen interface similar your smartphone and/or tablet, but designed to be used as a complement of other devices, when sitting down at a desk. In terms of use cases, the Cisco DX650 is ideal for staff members who work at a desk, either full or part time, and who regularly interact with geographically dispersed colleagues, subject-matter experts, partners, suppliers, and customers. Work spaces may be located in a corporate headquarters, branch or home offices, or open office environments. Users can include: • Senior and midlevel executives • Information workers • Task workers within shared workspaces, such as contact center agents, bank tellers, and nurses HD video, wireless connectivity, built in VPN client, web access to cloud applications, and additional options for customization and personalization make the DX650 a step ahead of a traditional video or desktop phone. I hope this helps.

  4. Pretty slick. why not get rid of that curly phone cord once and for all! Make the handset bluetooth enabled and charge it while on the cradle... seems logical to me at this point.

    • Hi ckardri, thanks for the feedback. We did consider the option to remove the wired handset and replace it with a wireless one. We decided against it because if wireless is needed the DX650 has Bluetooth built in so you can use any headset the user may already have. In addition, some of our trial customers expressed the concern that when you are in an office with tens, hundreds or even thousands of these devices, recognizing which handset is yours vs your next office neighbor may be a little bit challenging... and if you want we already have a DECT wireless handset that can be connected via USB to the DX650 (Jabra Handset 450 for Cisco). Thanks for the feedback!

  5. amazing one ... it is running ICS 4.0

  6. What version of Android is it running behind the scenes?

  7. awesome.............