Putting the User Experience First at Enterprise Connect

March 18, 2014 - 9 Comments

Today in my keynote at Enterprise Connect in Orlando, I talked about what really matters – the user experience with collaboration.  And, when you look at the experience that’s offered today, and you talk to end users, you realize today’s tools do not match the way people want to work.

People today want the collaboration experience to be as good on the go as it is in the office. They want it to be simple, incredibly intuitive and work across just about any device they care to use, from the boardroom to the browser and everywhere in between.

Our mission is to get amazing yet affordable collaboration into the hands of more people.  We are working on this every day.  Our recent announcement—the single biggest refresh our video portfolio has ever seen—is just one example of how we’re doing that. But, we’re not just looking at how Cisco can change the game. We are always looking at other companies that have a similar mindset and trying to see how we can do great things together.

Today, I had the pleasure of being joined onstage by Rajen Sheth of Google. We announced an exciting collaboration that I think makes a lot of sense. Think about it: Cisco – the leader in Unified Communications,  and Google – the leader in productivity applications, combined can have a better solution than anyone else can provide.

And, both companies are all about offering great, rewarding yet very simple experiences. Imagine, for instance, being able to join a WebEx meeting straight from a Google Calendar, or starting an instant meeting from the Google Contact Card and the Google People widget. Being able to connect with others inside and outside the organization by clicking on phone numbers or extensions displayed in Gmail or Google Apps. Rajen and I want that; we bet many of you do too.

Onstage, Rajen and I shared a prototype of a WebEx experience on Chromebook—a sign of things to come.  We want you to use many of the tools you’re already comfortable with, in brand new ways that will delight you at every turn. If you missed the keynote, watch our video below.

We’re very excited to be working with Google to create more no compromise experiences as an alternative for customers. You can read Google’s perspective on today’s news on their blog here. What do you think? Let me know on Twitter – @rowantrollope

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  1. L’équivalent moderne de Ivar serait un employé de l’usine d’arachide avec une allergie à l’arachide qui est allé travailler tous les jours porter un smoking fait de coques d’arachide. Une variété de foyers améliorés ont été installés grâce à des achats individuels par familles les plus aisées, et grâce à des programmes financés par des ONG, le gouvernement et les bailleurs de fonds externes. Même avec des r

  2. “People today want the collaboration experience to be as good on the go as it is in the office.”

    I question this very generalized assertion. I would like to see the data that leads you to use the all-encompassing term “people”. I’m a person, and I don’t necessarily want the collaboration experience to be as good on the go as it is in my office. Sure I would like it… just as I would like my VW to handle like a Ferrari. I know a lot of people, and I don’t recall ever hearing anyone say they want boardroom quality video experience while they’re at a coffee shop with their i-Pad. From my perspective, it seems likely this is more what you want people to want. But my anecdotal evidence doesn’t mean much. So please Mr. Trollope, show me the data.

  3. Can someone tell me, whether CCNA exam simulator allows us to use IOS Help like we can in real world router/switch?

  4. Cisco may be very interested to purchase our patent-free state of the art image and video compression codec.

  5. This is awesome – working together will improve the customer experience and increase the opportunities exponentially!

  6. 🙂 a little corporate data search won’t hurt anyone… 🙂

  7. Nice, as collaborations like this will give excellent service to more consumers. Thank you Cisco and google chrome.

  8. Looks like my next device is going to be a Chromebook 🙂

  9. It’ll be interesting to see what comes of this Cisco and Google collaboration.