December 16, 2015

COLLABORATION

5 Predictions for Customer Care in 2016, and Beyond

2 min read

Who likes Tomorrowland? Some people go to the futuristic part of Disney’s theme parks for the rides. The rides are certainly fun, but I go because it makes me think of the future. Perhaps that’s why people post so many predictions blogs every December: We like to dream about possibilities. In my role, I have […]

December 15, 2015

COLLABORATION

Devops Means “No, you cannot operate my cloud”

6 min read

One of the things I really believe strongly is that modern SaaS software development – both the practices and code it produces – are significantly different from traditional enterprise premises-based software development. Yet, I find that for people who have never built and operated a modern SaaS platform, these differences are difficult to grasp.

December 14, 2015

COLLABORATION

When Free Conferencing Services Aren’t Really Free

3 min read

So, does "free conferencing" make financial sense for a small business? Using the same math as above… it’s really hard to argue that it's really all that free. Even if you decide that each person on that call makes only $6 an hour, that single botched call paid for a month of a WebEx Meetings plan.

December 9, 2015

COLLABORATION

Cisco Collaboration Summit: Notes from Day 2

2 min read

It was a busy day in San Francisco. OK, it’s probably always a busy day in San Francisco. BCV0XCUdUYAAVGOOut the second day of Cisco Collaboration Summit was definitely a busy one. Consultants and analysts toured centers of innovation, partners dug deeper into the announcements from Tuesday, and customers grilled executives.

December 9, 2015

COLLABORATION

SX10 and Spark: A Connection in the Cloud

3 min read

Just a few weeks ago, I wrote about a Wainhouse review that evaluated the ease of use and deployment, and cost efficiency of the Cisco SX10 Quick Set for small group video meetings. I wouldn’t have thought when we introduced the SX10 a few years back that we would be able to do even more […]

December 8, 2015

COLLABORATION

Cisco Collaboration Summit: Notes from Day 1

3 min read

It’s always nice to have your CEO stop by your event’s opening keynote. So it’s safe to say that Cisco’s Rowan Trollope had a pretty good day after CEO Chuck Robbins joined him on stage for the Cisco Collaboration Summit keynote.

December 6, 2015

COLLABORATION

What Is Rowan Trollope Announcing at Collaboration Summit?

1 min read

What will Rowan announce at Collaboration Summit? It's a popular question leading up to Tuesday's keynote. If you want to know, then I may be able to share a few things...

December 3, 2015

COLLABORATION

Building a Developer Ecosystem

3 min read

This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture. So far in this series my colleagues have talked about various elements of our Cisco Collaboration Cloud platform. Rowan mentioned its origins and the problems we’re trying to solve. Jonathan […]

December 2, 2015

COLLABORATION

Secure Without Compromise

2 min read

This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture. So far in this series, we’ve learned about two ways the Cisco Collaboration Cloud is revolutionizing enterprise communications technology:  through its exceptional user experience and its hybrid capability. A third […]

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