Cisco Blogs

Learning More about Cisco Jabber

- March 9, 2011 - 16 Comments

Imagine being able to communicate with your coworkers easily despite their location or endpoint, and seamlessly escalating a conversation over IM to a voice or video call from a single client.

Last week at Enterprise Connect in Orlando, Cisco announced  Cisco Jabber, a new application that helps enterprise users consolidate all of their communications: presence, instant messaging (IM), voice and video, voice messaging, desktop sharing and conferencing. Cisco Jabber provides integration across devices, including PCs, Macs, tablets and smart phones.  Jabber provide users with a unified client they can deploy across on-premise and cloud-based options.

Listen below as Laurent Philonenko, Vice President and General Manager for Cisco’s Unified Communications Business Unit, describes the new Cisco Jabber solution and what it means for enterprise communications.

What are your questions about Cisco Jabber and what it can do for your organization? We look forward to hearing from you in the comments below.


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  1. Both of our corporate mobile offerings are Blackberry and Windows Mobile 7. Is Cisco Jabber planned for those mobile operating systems?

    • Cisco Unified Communications capabilities are available for the Blackberry. These include Voice over IP softphone and call management options through an integration with the Blackberry Mobile Voice System and a WebEx Meeting Center client for Blackberry. We will also be releasing a Jabber Instant Messaging client for Blackberry in July. We do not currently have solutions for Windows Phone 7. Cisco Unified Mobile Communicator supports Windows Mobile 6.x.

  2. Is there a firm release date yet?

  3. Do you need CUCM to run Jabber for voice and video calls or is this a new client? Also what is needed just to support IM and presence. We run all Cisco today and would just be interested in the IM. Can you point me in the direction of further information that describes the architecture please? (Our Cisco rep doesn't know- which isn't so surprizing given how new the beta product is.)

    • Jabber clients, existing (Unified Personal Communicator, WebEx Connect, Cisco Mobile) and new (Jabber for Mac, Jabber for Android, etc.) can be used together with the same Cisco infrastructure. Cisco Unified Communications Manager is required for voice and video. Cisco Unified Presence or Cisco WebEx Connect services are required for Presence and IM.

  4. @Doron - Cisco's CUCiMOC/Lync is not supported by Microsoft or is it a joint development project with Microsoft.CUCi is solely developed and supported by Cisco. It makes use of the Microsoft API's which Microsoft supports for all of its software developers. Saying other wise is misrepresenting CUCiMOC/Lync.

    • "You are correct that Cisco UC Integration for Lync is developed and supported by Cisco, not Microsoft. Microsoft "supports" developers that use Microsoft APIs. This is documented in the "Joint Statement of Unified Communications Interoperability from Cisco and Microsoft", which can be found on Cisco and Microsoft web sites It states, " Microsoft provides support for its published APIs for Microsoft Office Communications Server and Microsoft Lync to all its ISV partners. Cisco, a Microsoft Gold Certified Partner, used these published APIs to develop the "Cisco UC Integration for Microsoft Office Communicator" and "Cisco UC Integration for Microsoft Lync" products. Microsoft is pleased that Cisco has chosen to leverage Microsoft APIs to provide functionality for our mutual customers as an ISV.

  5. As you know our company has webex as internal tool for chat and meetings. I have a Mac. How can I install Cisco Jabber? Thank you!

    • Cisco Jabber for Mac will be available this summer. You can also work with your Cisco representative to see if GE will have beta access to Cisco Jabber for Mac.

      • Will Cisco Jabber for Mac include integration with Outlook 2011, similar to Webex Connect with Outlook for windows?

        • The initial version of Cisco Jabber for Mac will not enable presence and click to communicate in Outlook on the Mac. For Windows users, Cisco Jabber will enable these capabilities in Microsoft Office and Outlook today.

  6. Will this also replace CUCIMOC for enterprises?

    • @Karla - No, CUCIMOC (now called CUCILync) will continue to be a separate Cisco product that is developed and tested in conjunction with Microsoft for use with the Microsoft Lync Presence and IM capabilities.

  7. Cisco Respondes: @Neil - thanks for your question. Cisco Jabber includes and builds upon Cisco Unified Personal Communicator, Cisco Mobile and Cisco WebEx Connect. New Cisco clients that we release will take on the Cisco Jabber name. The first Cisco Jabber branded clients will be Cisco Jabber for Mac and Cisco Jabber for Android. Cisco Jabber for Mac will replace the Mac version of Cisco Unified Personal Communicator 7.1. We are also developing a new Windows client, Cisco Jabber for Windows. It will work with on-premises and cloud-based deployment options. When completed this will replace Cisco Unified Personal Communicator.

  8. Looks like a great client; nice work!- however I am a little confused. Is Cisco Jabber a new client or an enhancement to Cisco Unified Personal Communicator?

  9. So does this replace Unified Personal Communicator? I am somewhat confused with the wide array of different IM and presence clients available from Cisco. so should we be using: Jabber? CUP-C Movi Webex Connect or all of the above? what is the message from cisco as to the purpose and life of each of these destop applications?