Webex Calling Keeps Essential, Lifesaving Services Running
Stay-at-home orders are taking a deep physical and psychological toll on communities across the United States. Those seeking support and those providing it are facing new challenges as self-isolation and shelter-in-place orders create difficulties in both accessing and delivering services. As the oldest community-based telephone crisis center in the nation, San Francisco’s Suicide Prevention (SFSP) agency trains local volunteers who provide essential suicide prevention and crisis intervention services to callers. Their full-time staff and 150+ volunteers answer calls from over 70,000 clients at nearly 300 calls every single day.
After San Francisco instituted a shelter-in-place order, SFSP was faced with the problem of how to keep volunteers safe during COVID-19, while still ensuring that essential services, now more important than ever, were not interrupted. Since privacy is a top priority, volunteers couldn’t simply have calls forwarded to their home or mobile phones.
A Cisco employee who volunteers at SFSP quickly realized that they could help. In just 4 days, Cisco was able to set up a Webex Calling solution that enabled nearly 100 volunteers and staff to continue taking calls in the safety of their homes, using the Webex Calling app. The Cisco Contact Center team, in partnership with Masergy, was also brought in to serve more advanced requirements using a Webex cloud-based contact center solution.
Since the pandemic, SFSP has seen a 30% increase in high-risk calls – the impact they have on the community really can’t be overstated. Cisco is proud to support San Francisco’s Suicide Prevention’s (SFSP) mission and critical life-saving services they provide to the community.
To learn more about San Francisco Suicide Prevention (SFSP) please visit their website: https://www.sfsuicide.org