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JW Marriott Marquis Deploys Virtual Concierge

April 5, 2011 - 2 Comments

I can’t wait to stay at the new JW Marriott Marquis next time I visit Miami, Florida. The hotel sets a new standard for technology in the hospitality industry using multiple Cisco Collaboration Solution architectures across unified communications, video, and data center. The hotel is breaking new ground with a unique, “virtual agent” in its Cisco TelePresence-based, Virtual Concierge—the world’s first such application. Hotel guests will find other video applications throughout the facility from the moment they enter the lobby to their individual guest rooms to the basketball arena with the world’s largest all-Cisco video wall. In the video below, Howard Lock, director, Internet Business Solutions Group, discusses one way that JW Marriott Marquis is using TelePresence technology to provide the ultimate guest experience and demonstrates the new Virtual Concierge in action. Click here to learn more about pervasive video at the JW Marriott Marquis.

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  1. The Cisco partner on the overall deployment was ModComp. However, Cisco IBSG was instrumental in the deployment of the Virtual Concierge solution at JW Marriott Marquis.

  2. hi,who was the partner that installed and integrated this solution at the Marriott?