Driving Global Growth in Customer Collaboration
Today I’m boarding a flight to London, where I’ll spend the next few days meeting with analysts, consultants, and the press to highlight how the United Kingdom is a key growth area for Customer Collaboration and Cisco’s contact center business in general. I’ll also be spending time with key customers and partners as we continue to focus on their success in customer collaboration. I always enjoy meeting with our customers, so I’m really looking forward to having a “fireside chat” with UK-based SpecSavers, who have proven very successful with our customer collaboration solutions. In the end, customer successes like this are what’s fueling Cisco’s rise to the top.
Of course, we have seen significant customer successes across all of our geographic theaters, with lighthouse customer wins, major shifts in partner mindshare and wallet share, as well as awards and other recognition. Along with these key global proof points, we have seen that the foundation for our march to #1 has already been strongly set in North America, where our market-changing delivery of Customer Collaboration has been affirmed by the press and industry analysts.
In fact, Cisco’s vision is so compelling that our competitors keep trying (unsuccessfully) to mimic it with “me-too” offerings, which further underscores that we are now the thought leader in this market. Expanding from our base in North America, we have identified the UK as one of several key expansion markets this year in our continued drive to become the number one supplier in the worldwide contact center market. I’ll be sure to blog about what I am sure is going to be a very interesting and rewarding week.
See you in London!