Cisco Blogs

Delivering in Customer Care

June 23, 2014 - 3 Comments

I recently watched the Belmont Stakes to see whether a thoroughbred named California Chrome could win horse racing’s coveted Triple Crown.  While viewing the race, I was struck by how it doesn’t matter how quickly you start, or how many competitions you’ve won before.  What matters is how you finish, or–in business terms–how you deliver.

Cisco is focused on delivering business-relevant customer care solutions that help companies succeed with their own customers.  That’s one reason why I was delighted to learn that, for the third year in a row, Gartner rated Cisco highest in “Ability to Execute” in the 2014 Contact Center Infrastructure Magic Quadrant.  Gartner bases vendors’ “Ability to Execute” on a number of criteria–including the quality, overall breadth, and maturity of their applications, customer support capabilities, and their ability to deliver solutions that enable contact center operations in formal contact centers in companies, outsourcers, and service providers.

What does this mean for you?  It starts with us listening to you to gather your input and feedback on new products and features.  This helps us make sure we’re meeting your requirements, and that our products are hitting the mark with consistently high quality.

Gartner recognizes that execution is more than just creating good products, however.  It’s also critical that companies deliver effective, robust solutions to their customers.  At Cisco, we do this through a powerful, global network of channel partners.  We host regular, regional events so we can get face-to-face with our partners, sharing the latest product capabilities and best practices for design, deployment, and support.  And, once again, we listen to our partners to hear what’s working well, and to learn where we can improve.

Although it’s certainly gratifying to see prominent analyst firms such as Gartner recognize Cisco as a leader in our industry, our focus continues to remain on helping you succeed.  Because unlike a horse race, there is no finish line in business.

Learn more about Cisco Customer Collaboration solutions here.

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  1. In this growing era of customer preservation, satisfaction and experience it is more critical now to build a fully cohesive architecture for premise and cloud. Cisco has made huge strides and the market perception and share proves that out.

    But the progress can not stop here. The use of Solution Plus vendors to round out multi-channel has to become fully integrated into reporting.

    The advancement of the packaged and HCS offers have got to surpass the current imposed limitations.

    Finish well is a great goal but this is far from over, “continue well” and thank you for all you do. Delivery of this story with products and applications that are what they say they are is very satisfying.

    Going the Extra Mile,

  2. Way to go CC team!!!!