CloudVerse: How Does Cisco Collaboration in the Cloud Tie In?
Today, Cisco introduced CloudVerse, an end-to-end solution to build, manage and connect clouds. Cisco revealed how it sees the cloud: one in which it enables the world to operate more simply not just from one collective cloud but rather a world of many clouds where the organizations can choose how their cloud solutions are developed whether it’s a highly secure private cloud, a more open public cloud or a hybrid. Within these various cloud environments, IT is delivered as a service and end users can collaborate dynamically and consume content on-demand.
With Cisco’s network based cloud solutions serving as the foundation, Cisco also introduced new enhancements and functionalities to its ever growing Hosted Collaboration Solution (HCS). The Cisco Hosted Collaboration Solution gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers. Just last week, Fujitsu’s Andy Stevenson, executive director of their hosting and network services group discussed how they’ve combined their experience and expansive network to develop anew hosted offer, the Fujitsu Cloud Connect service.. Fujitsu’s new service helps employees collaborate more efficiently on any device using a uniform suite of Cisco collaboration technology available on demand.
New HCS capabilities announced today evolve and expand the HCS portfolio, providing our partners with greater flexibility and ease in deploying cloud-based collaboration solutions to their customers. With over 22 partners we’re currently working with to roll out hosted cloud applications to their customers, the next step was to broaden the HCS suite to extend new capabilities..
Specifically, the new collaboration and unified communications functionalities added to HCS include:
- Private cloud HCS to empower enterprises to build their own collaboration cloud using Cisco’s validated and tested designs and full management capabilities.
- With Mobile HCS, mobile service providers now have a simple and cost effective way to offer collaboration – from the cloud – extending services from stationary devices to mobile phones. For example, providers can virtually connect thousands of mobile users at a company with single number reach, or enable customers to transition a call from a UC-enabled desk phone to a mobile phone while the call is in progress.
- Extending contact center capabilities to the cloud by adding Cisco Customer Collaboration offerings to HCS. These offerings will be generally available in calendar year 2012.
When we designed these new features, we based their development on feedback we heard from our partners and end users. By extending our latest Unified Communications technologies – UCM, 4G support for Cius and Jabber just to name a few – we wanted to enable a consistent, high quality experience for users no matter where they were, what device they’re using, or the consumption model that their company has elected to use.
Our partners also relayed that their customers were asking about the inclusion of our Customer Collaboration solutions into HCS. We responded with a gradual rollout of our popular Contact Center solution, optimized for agents in the 500-1,000 range. While this will be offered on a limited basis initially, availability will expand next year.
As mobile is fast becoming the norm in the workplace, we’ve added to our wide selection of mobile collaboration features with the integration of our HCS capabilities with our service provider partners’ IMS networks. The result is an extension of enterprise dial and call policy between a users’ mobile and desk phones – in other words, you can easily transfer a call that you began on your mobile to your desk line. And this won’t be limited to those with a smartphone; for employees still hanging on to their tried and true cellular phones, they too will have access to this feature.
Collaboration has never been easier to customize, integrate and utilize with a cloud system in place. And to loop back to what Cisco’s cloud vision is, organizations will have control of the architecture of their cloud system like never before; and now, we’ve coupled our HCS suite to make sure that goes along with this customization.