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Cisco WebEx Interactive Features Form Core of Cisco’s Largest Virtual Training Deployment

A new case study from Cisco-on-Cisco describes how WebEx interactive features engaged the company’s global salesforce during training for an important corporate initiative and formed the core of Cisco’s largest virtual training deployment: Late in 2008, Cisco’s entire global sales organization was asked to embrace a new company-wide operational initiative called the Integrated Selling Process (ISP). For the ISP adoption to be successful, efficient and timely process and system training was required across Cisco’s sales organization, from upper management down, in five global theaters. The ISP project is the largest virtual training deployment in Cisco’s history. In addition to English, the training materials were created in eight other languages. Moreover, the training was completed in all five theaters within an unprecedented 48 business days, from the first training sessions in January 2009 to completion of virtual sessions for all 6000 initially targeted users at the end of March. by LeAnne Schrotzberger, public relations manager, Cisco Corporate Communications

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