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Cisco Unified Communications Licensing Just Got Easier

February 24, 2010 - 7 Comments

One thing that I hear from customers all the time is that products on their own are not enough. What they mean is that they expect the products and solutions they acquire to provide great features, be very robust, and solve business problems.  But they want their suppliers to go beyond those requirements and ensure that it’s easy to do business with their chosen supplier.  One way to do that is through simple, effective licensing.

Customers looking at unified communications solutions want a licensing model that is flexible, simple to use, and easy to understand. They don’t want to spend their valuable time having to constantly track and manage licenses. Suppliers need to make it easy for customers to acquire and add applications as their business needs dictate.

We’ve focused a lot of attention on meeting our customers’ needs in this area of licensing, and now we’re able to deliver on their requirements with Cisco User Connect Licensing.  With this new licensing model, most Cisco Unified Communications 8.0 products and future releases will now be licensed on a per-user basis. This means that server software, device license units (DLUs), ports, options, etc. no longer need to be understood or managed by a customer. All Right to Use (RTU) fees, DLU fees, port licenses, etc. will be converted to a single User Connect License.   When a customer needs to procure IP Telephony, or unified messaging, or mobility for 200 users, they simply purchase 200 User Connect Licenses for the appropriate technology. 

Cisco User Connect Licensing is just the beginning of many licensing enhancements to come.  Cisco’s Unified Communications licensing strategy will continue to evolve to make it easier for customers and channel partners to do business with Cisco.


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  1. Rather than introducing a new licensing system Cisco should concentrate on fixing what they already have. It took me over a month to get some licenses for a CCM4 - CUWL7 upgrade. I was sent to just about every department in Cisco, many of which were unaware of the proper processes. The issue was finally resolved by the PDI helpdesk for which I am very grateful but it should not be that difficult to sell the products.Now a new licensing system which no doubt noone in Cisco will understand. The decsion to allow mixed CUWL/UCL clusters is utterly ridiculous from a license management perspective.I am seriously thinking of leading with another UC vendor because of the issues with Cisco licensing.

  2. Hi,What will be the RoI for the customers who are on CUCM 6.1.X / 7.1.X using À La Carte (DLU based) and are interested in upgrading to CUCM 8.X?Why should they pay for the licenses for which they already paid. This concept is appreciated for green field deployment but for Software Upgrade this is an additional tax on the customer.Cisco should have centralized Licensing Server / Application through which the customers can manager all their Licenses in a Single Administration Window.Cisco it is high time that the costs are competitive without which players like MS OCS, Avaya and Alcatel will take over the market....Regards,CiscoSri

  3. More expensive, more convoluted could the implementation be any poorer.I cannot express how frustrating the ew and improved"" licensing scheme is. Just how much money does Cisco expecect to suck out of us. I got an idea how about a site license. Tell me why I should not go to Microsft and use OCS."

  4. Unified Messaging is a concept of integrating all forms of communication into a single interface. Faxes, emails, telephone calls, voice mails etc. are the many different types of communication methods that are used by businesses. This may mean that you need to have access to a fixed land line and/or a mobile phone, a personal computer to send and receive emails and a fax machine to send and receive faxes. Instead of managing many different communication devices, what if it can all be integrated into a single communication interface? That is the power of Unified Messaging.The Unified Messaging system treats all communication types as objects. These objects can be accessed via a single mailbox from a landline, mobile phone or even a computer. Even emails can be accessed through the telephone by using text to speech software that will read out the message which you can listen to on the phone. Phone calls can be made from the computer with just a click of a button. All communication needs can be satisfied by a single device. Voice and fax communications can be integrated and all messages can be prioritised, organised and dealt with in pretty much the same way as email messages. Telecommunication companies such as Numberstore provide UM solutions too along with their 0800 numbers, 0844 numbers and other number ranges."

  5. Saying UC licensing just got easier is like saying it went from just mind-numbing to now it feels like hitting your thumb with a hammer, over and over again. We've had 2 months of discussions with Cisco account team and reseller and no one can give me a clear picture of how licensing works, or how much CUPC really costs. We want to buy this stuff, we just want to understand what the hell we're buying.

  6. So what you are saying is that Cisco had a confusing burdensome licensing scheme that enough customers complained about for you to fix. It's not any cheaper, just fewer buckets to understand.

  7. By when is Cisco planning to lauch the User Connect Licensing, where can we get more info ?