Cisco Recognized in Leadership Position in the Gartner Magic Quadrant for Corporate Telephony

September 27, 2012 - 0 Comments

Gartner recently released their 2012 Magic Quadrant for Corporate Telephony, and I am incredibly pleased to share that Cisco was placed in the leader’s quadrant.  These results come just after Cisco was recognized as a leader in Gartner’s 2012 Magic Quadrant for Unified Communications.  We believe that, together, these reports signal the momentum that Cisco is experiencing as a leader in Collaboration.

And yes, the momentum has been strong! This past April, Cisco achieved a new milestone by shipping more than 50 million IP phones. We’ve also gained significant traction with Cisco Jabber, which enables instant messaging, conferencing, voice and telepresence video on multiple devices, increasing 55% in license volume year over year.

Our history of success has been validated many times before, not only by sales growth and market share gains, but also acknowledged by technology analysts as an industry leading vendor in this space for more than ten years. Most of you have followed this validation and we believe this year’s Magic Quadrant is just another example.

At Cisco, we understand that our customers don’t make decisions on data, voice or video alone. Instead, they are looking for integrated solutions that deliver the rich media capabilities their users demand, and at the same time, provide the agility, resiliency and high quality experiences the business demands.

According to Gartner analysts Jay Lassman, Geoff Johnson, and Steve Blood in their Corporate Telephony report, “We evaluated vendors for their understanding of how customer needs are changing (both for users and the IT group responsible for managing telephony). It was especially important to see how vendors proposed to complement, or compete with, UC collaboration solutions.”

Driving a Holistic Collaboration Experience

As organizations try to meet the changing demands of their workforce in a more mobile, social, virtual and visual world, they are looking for a total solution that can scale with them.  Our single, unified core infrastructure with Cisco Unified Communications Manager at its heart enables this. With collaboration services, such as voice, video, IM, presence, messaging and mobility, all built into Cisco Unified Communications Manager, customers can use what they have to turn on services as needed and allow employees to communicate in ways that they want.  Cisco’s interoperability with other industry solutions further protects customers’ investments.  This holistic experience means IT can concentrate on connecting people, not devices.

Driving Efficiencies through Deployment Choice

Gartner also highlights virtualization as another key trend emerging in the workplace today, for which Cisco offers our customers a broad set of choices. For example, virtualized collaboration applications including Cisco Unified Communications Manager and Cisco Unity Connection can be supported on Cisco Unified Compute System (UCS) or qualified third party servers. Or, customers can optimize their virtual workspace through Cisco’s Virtualization Experience Infrastructure (VXI), an architecture that provides high quality voice and video to virtual desktops in an end-to-end virtualized environment. In fact, the majority of new server sales for Cisco collaboration applications are on virtualized UCS.

Virtualization is also the foundation of a Cloud-powered Collaboration experience, and Cisco provides many options for public, private and hybrid cloud deployments. More choices, same capabilities, one integrated, consistent and high quality collaboration experience.

Keeping the Momentum Going

For us, receiving leadership positions in both Magic Quadrants is another proof point that our vision and execution are working.  Cisco is committed to helping our customers take advantage of the changes in the market—it’s all about enabling you to work and collaborate the way that you want.

You can find the full Gartner report on the 2012 Corporate Telephony Magic Quadrant here.  And, as always, I welcome your feedback and look forward to us staying engaged.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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