Unified Collaboration Solutions are Now a Necessity for Business Continuity in 2020

The Aragon Research Globe for Team Collaboration showing Cisco as a leader in the upper right hand quadrant
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This week, industry analyst firm Aragon Research published their annual Aragon Research Globe for Team Collaboration, and I am thrilled to announce that Cisco has again been identified as a Leader.

Aragon’s report offers timely insight and direction as organizations navigate through the new normal and changes to work environments; while also identifying a number of major trends for 2020 including:

  1. The modern workforce demands real-time collaboration
  2. A unified client will become a standard
  3. The digital workforce is rising

Download the full report

The Aragon Research report is just the latest example of positive reviews for Webex team collaboration. Both Info Tech Research Group & Omdia recently published reports naming Cisco a leader for team collaboration. Here are some reasons we believe Webex is the industry-leading solution.

A New Outlook on Team Collaboration

In what seems like a blink of the eye, how and where we work has dramatically changed, causing an unprecedented demand for remote working, which saw a rapid surge in usage for our Webex solution. In April, Webex supported half a billion meeting participants who generated 25 billion meeting minutes – more than triple the average volume. Since most work is done outside of meetings, this had a major impact with 3X increases in Cisco cloud calling and Webex Teams messaging.

From Aragon’s report:

“By YE 2021, team collaboration will overtake email as the way that knowledge workers collaborate with each other”

With the change in working environments organizations are seeking a collaboration tool that can act as their new digital work hub; Cisco has built on the core elements of team collaboration – calling, meeting, messaging but with the inclusion of intelligence and context that makes collaboration more human, seamless and engaging.

Webex allows you to create connections without boundaries. Users can easily and securely collaborate internally and externally without any need to sign-in to guest accounts and with no loss of functionality or capabilities.

Security and Privacy Becomes Vital

Enterprise security and compliance are vitally important to buyers of team collaboration solutions, and the Aragon report highlights this as a strength of the Cisco solution. Cisco remains firmly committed to maintaining leadership in security, providing true end-to-end encryption on all your messaging and content. Everything is managed from one central admin dashboard with Webex Control Hub and is easily configurable by IT.​

A Single Platform for the Modern Workplace

Cisco is leading the way with our single platform, Webex. This game-changing single app experience brings together calling, ​meetings​, messaging, and video device control. It supports all workloads, allowing the integration of all UCC functions, devices, analytics, service management, and external business system interfaces.

By creating a unified user experience across all collaboration modules, the Webex app delivers an intuitive and consistent user experience. The integration of the familiar Webex Meetings experience into the Webex app gives users access to comprehensive scheduled meetings, personal meetings, and space meetings. Also, the integration of advanced enterprise telephony features for Webex Calling and on-premises PBXs, Cisco UCM, or third-party, enables organizations to make a transition to a complete cloud solution, or migrate over time.

The Digital Workforce Enhances the New Normal

From Aragon’s report:

“2020 isn’t just about seamless communications anymore. It’s about automatically enabling communications and automatically doing tasks for the users such as notetaking. Some providers such as Cisco have led in this area”

Aragon Research Globe Leader 2020 Team Collaboration badge with red, black, and grey colors

Cisco understands that AI has the potential to completely transform how we work. A great example being the Cisco Webex Assistant which acts as the perfect companion for knowledge workers. From live transcriptions to note-taking during meetings, the Webex Assistant helps across all your workflows and truly optimizes your day. Another feature, People Insights gives you the perfect ice breaker for every engagement with context about your meeting attendees at the click of a button.

Webex is an open platform, built for interoperability, and includes APIs and software development kits for integrations with other software vendors as well as pre-built integrations with Microsoft 365, Salesforce.com, ServiceNow, and more. This enables knowledge workers to conduct all their major workflows conveniently from one app.

BabbleLabs Helps Webex Keep Getting Better

Webex continues to lead the team collaboration industry with the addition of BabbleLabs to its intelligence portfolio. BabbleLabs is the industry’s most advanced noise removal and speech enhancement technology. Its advanced AI techniques distinguish human speech from unwanted noise, so people can work from anywhere without worrying about disruptive background noises. To learn more read Cisco Collaborations SVP & GM, Javed Khan’s update blog.

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Aragon Disclaimer

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.