Barry O’Sullivan: 2012 Collaboration Predictions

February 10, 2012 - 2 Comments

This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.

In an excerpt, Barry predicts:

“1. Post PC-era will explode

2. Video will break through

3. Contact Centers will evolve as customers choose to interact with companies in radically new ways

4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise

5. Social business processes will become mainstream for many.”

Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article.  Send in your predictions for 2012 for collaboration, video, social software, and contact center.

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  1. Thanks for linking to the full article. I am in agreement with Barry’s predictions – just not sure if we are going to be there in 2012.

    One of the underlying notes in the interview – was this incessant argument that “tools” define collaboration. And to Barry’s credit he tries to steer it away from a tool (see Q1 and 4) based prediction to a trend based prediction.

  2. I think video should be number one.