Voice over IP for business telephony is old news. But when business enterprises like Cisco connected to the outside world, they still used old-world technology. In the past two years Cisco IT has migrated its big connections to the outside world to Session Initiation Protocol (SIP). This move has saved us millions per year, made our contact center service better, and enabled global collaboration without breaking our budget. It has also simplified our internal voice architecture.
Best of all, it has positioned Cisco to build a B2B voice / video network to enable easier partnerships and better B2B collaboration.
Here’s Rich Gore from Cisco IT, to give a quick and simple overview of SIP, and how Cisco IT is using it to build new services, simplify architectures, and save money.
For more information, see these Cisco IT blogs and case studies:
- How Cisco is Using SIP Trunks to Reduce Calling Costs
- Reducing Costs and Improving Call Control for Outsourced Contact Centers: blog part 1
- Reducing Costs and Improving Call Control for Outsourced Contact Centers: blog part 2
- Contact Center SIP Trunking case study
- WebEx Cloud Connected Audio through SIP Trunking