Inside Cisco IT

July 29, 2013

INSIDE CISCO IT

Collaboration and Summer Interns

We’re officially in the middle of summer and at Cisco IT that means we’re knee deep in our summer internship program.  Working with the summer interns is one of the best parts of my job. I absolutely love our interns’ unbridled energy and enthusiasm. They are refreshing in their honesty and bring new ideas and […]

July 18, 2013

INSIDE CISCO IT

ACE Network: Building Stronger Team Relationships with Video Calls

In my job as Program Manager for the Cisco IT Advanced Cisco Experience (ACE) Program, I need to meet regularly with my team members, leaders of the user communities we serve, and other colleagues who are all over the world. Sure, I could handle some of these interactions with an audio-only phone call, but I’d […]

July 17, 2013

INSIDE CISCO IT

How Cisco IT Delivers Teleworker Services

What does it actually take to enable the 89 percent of Cisco employees who do at least some of their work remotely? For Cisco IT, this challenge means supporting products and services on both sides of the connection: in the teleworker’s home (and on their mobile devices) and in the Cisco corporate network. Cisco Teleworkers […]

July 11, 2013

INSIDE CISCO IT

Why I Chose a STEM (Science, Technology, Engineering and Math) Career

Recently I was asked by DeVry University, one of our Cisco customers, to participate in a video interview on the importance of STEM (science, technology, engineering and math) careers for women. It gave me a reason to pause and reflect on my own career journey, what prompted my start in business and how that journey […]

July 3, 2013

INSIDE CISCO IT

Cisco IT E2N Initiative with Cisco Prime

The intelligence of the next generation Cisco IT network fabric (called Extended Enterprise Network or E2N) is defined as dynamic, aware, secure, programmable, agile, manageable, automated, and policy-based.  The new network architecture is pervasive, non-segmented, non-fragmented, and non-location specific. Identity is becoming the new corporate perimeter, and network data is becoming big data. As the internet becomes […]

July 1, 2013

INSIDE CISCO IT

Avoid the Commute Nightmare by Using Collaboration Technologies

If you live in the San Francisco Bay Area, you know the top news story today is that employees of the Bay Area Rapid Transit, known as BART, have gone on strike, leaving commuters with no rapid transit options. BART is the country’s fifth busiest transit system and carries 400,000 riders on an average weekday.

June 19, 2013

INSIDE CISCO IT

Managing a Massive Voice Infrastructure with Cisco Prime Collaboration

Cisco IT monitors and manages a huge voice infrastructure, with over 200,000 UC endpoints, and the Cisco Prime Collaboration solution helps us do this work efficiently. For example, a common problem for my team is identifying which devices are provisioned in the Cisco Unified Communications Manager (Cisco UCM), but are no longer in use. This […]

June 12, 2013

INSIDE CISCO IT

Email and Calendaring Social Community Decreases IT Support Caseload

In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects. Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and […]

June 7, 2013

INSIDE CISCO IT

How Telework Helps Cisco Recruit and Retain Employees

Why does top talent choose to join a company? Then, once they are employees, why do they stay? At Cisco, one factor is consistent among our diverse, global workforce: the flexibility of our telework program and the Cisco technologies that enable it. Recruiting the Best Workforce As a global company, we know that talent lives […]