Inside Cisco IT

June 12, 2013

INSIDE CISCO IT

Email and Calendaring Social Community Decreases IT Support Caseload

In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects. Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since it’s launch in Q4FY12, the Email and […]

June 7, 2013

INSIDE CISCO IT

How Telework Helps Cisco Recruit and Retain Employees

Why does top talent choose to join a company? Then, once they are employees, why do they stay? At Cisco, one factor is consistent among our diverse, global workforce: the flexibility of our telework program and the Cisco technologies that enable it. Recruiting the Best Workforce As a global company, we know that talent lives […]

June 3, 2013

INSIDE CISCO IT

Collaboration is Hot … A Report from Toronto, Canada

I just concluded three days of customer meetings and participation at Cisco Connect Toronto – a fabulous one-day conference hosted by our Canadian team which enjoyed a sell-out crowd of 1800 customers.

May 29, 2013

INSIDE CISCO IT

Cisco Prime Collaboration in Cisco IT Video Operation

Cisco Prime Collaboration (CPC) is based on years of partnership and collaboration between Cisco IT and the Cisco Network Management Technology Group (NMTG). Today CPC is a critical part of our internal video operations process, with useful capabilities like –       Proactive monitoring and alerts for video endpoint faults –       Real-time monitoring of live sessions and […]

May 22, 2013

INSIDE CISCO IT

ACE Network: Empowering Users with Self-Service Provisioning and Support Tools

When the ACE pilot network began inside Cisco, it supported a much smaller audience.  In those days we only had around 1000 users, and for the most part these were very technically savvy people.  Mostly they were power users, who could use tools normally provided to our engineering group with ease.  As our ACE “service […]

May 15, 2013

INSIDE CISCO IT

IT Mobility Social Support Leads to Reduced Costs

Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. […]

May 8, 2013

INSIDE CISCO IT

What Makes a Telework Program Successful?

The Cisco telework program has evolved over the years from a convergence of top-down company practices with bottom-up changes in employee expectations. From our experience we have learned how several factors can make flexible work a success for everyone. Clear policies and company culture. Cisco has adopted a flexible policy that enables many employees to […]

May 3, 2013

INSIDE CISCO IT

Taking the CUE to Reduce Carbon Emissions

More and more businesses these days are taking steps to reduce their carbon emissions.  (Cisco is one of them, as the company met a 25% greenhouse gas reduction goal last year and subsequently upped it to 40%.) There are several compelling reasons for doing so – some philosophical and others pragmatic.  Here are a few:

May 1, 2013

INSIDE CISCO IT

ACE Network: Seamless Collaboration between TelePresence and WebEx Conferencing

For the 10,000 users on our ACE service introduction network, the new WebEx-enabled TelePresence Meeting capabilities mean everyone gets to enjoy seamless two-way video, audio, and data sharing between Cisco TelePresence and Cisco WebEx Conferencing. Users no longer have to ask, “Do I have my meetings via TelePresence or WebEx?” The host easily schedules the […]