Inside Cisco IT

April 9, 2014

INSIDE CISCO IT

Improving Email at Cisco Part 2 – The Employee Process Side

I’d mentioned earlier (see Improving Email at Cisco Part 1 – The IT Technology Side) that email has its ugly side: Too many Most of them are a waste of time Emails will, occasionally, carry virus payloads (or link you to sites that have worse); and yet I can’t live without it

April 2, 2014

INSIDE CISCO IT

Improving Email at Cisco Part 1 – The IT Technology Side

My personal email has 4 characteristics that drive me crazy: I get way too much email Most of my emails are a waste of time Emails carry the risk of, very rarely, nasty virus payloads (or link you to sites that have worse) Despite all this, I can’t live without email

March 26, 2014

INSIDE CISCO IT

My Week at CiscoLive! Melbourne 2014

Wow, what an amazing week in Melbourne!! With more than 4,600 attendees in person and 36,000 session views online, Cisco Live was the largest event we’ve ever held in the...

March 19, 2014

INSIDE CISCO IT

UC – How does Cisco IT Support and Manage its UC Services?

Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise.

March 12, 2014

INSIDE CISCO IT

How to Make Free Phone Calls at Work – 5 Tips from Cisco IT

Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money.

March 5, 2014

INSIDE CISCO IT

Cisco IT’s Identity Services Engine Deployment: First Capabilities to Roll Out

Cisco IT is deploying Identity Services Engine (ISE) globally. ISE is a security policy management and control platform that automates and simplifies access control and security compliance for wired, wireless, and VPN connectivity. We’re running ISE 1.2 Patch 3 globally and evaluating Patch 5 for its guest networking enhancements. Over the next few months, I’d […]

March 4, 2014

INSIDE CISCO IT

Jabber Integration within Salesforce.com Boosts Productivity

Luca Felli From Lance: It’s as easy as dialing a phone … no, wait it’s even easier I dial the phone so often I don’t even think about it anymore: looking up someone’s phone number, and dialing their number into the phone – it’s second nature by now. But do it often enough in one […]

February 26, 2014

INSIDE CISCO IT

How Does Cisco Keep Voice Costs Down?

How does Cisco keep voice costs down with our Unified Communications voice service?

February 19, 2014

INSIDE CISCO IT

Domani inizia qui (Tomorrow Starts Here) – Cisco Live Milan!

I arrived in Milan for the annual Cisco Live conference for networkers and was immediately excited by the buzz the change in host city generated (from London last year) as...