Inside Cisco IT

May 7, 2014

INSIDE CISCO IT

Building a New IT Organization

If someone asked you how to build a new IT organization from the ground up, what would you advise? A Cisco Sales employee asked me that very question last week. Her global customer had recently spun off a new regional group which was planning to do just that –build a completely new IT enterprise organization, […]

April 30, 2014

INSIDE CISCO IT

eStore, A Winning Digital Strategy

Earlier this month, we received some great news. Cisco ranked 25th on the InformationWeek Elite top 100 leading-edge IT organizations. Our ranking is a clear result of how we are embracing mobility, analytics, and cloud technologies to cut costs, boost productivity, and essentially, provide the best possible user experience. A prime example of how we […]

April 23, 2014

INSIDE CISCO IT

Cisco IT’s Identity Services Engine Deployment: Cluster and Server Sizing

When sizing clusters for devices in our Identity Services Engine (ISE) deployment, Cisco IT uses a “3+1” formula: For every person we assume three devices (laptop, smartphone, and a tablet) plus one device in the background (security camera, printer, network access device, etc.). In a company the size of Cisco, with roughly 80,000 employees, the […]

April 17, 2014

INSIDE CISCO IT

Sharing Cisco IT’s Experience

We’ve been hard at work over the last few months looking at how the Cisco on Cisco team connects with our customers and the value we bring. After sifting through analytics, interviewing our customers, and countless late nights, we’re happy to announce our new tagline:

April 16, 2014

INSIDE CISCO IT

Look Ma! No Hands!

Over the last couple of months, I got involved in a project aimed at minimizing the time taken to bring a new device into the network, using capabilities offered by our Prime Infrastructure application. This project is called Zero-Touch Deployment, or ZTD. Now it’s time to define what ZTD is, and how Cisco IT made […]

April 14, 2014

INSIDE CISCO IT

Summary: IT Takes a Seat at the Business Table

As an IT leader, it is time to take your seat at the business table and understand how IT can stay relevant in this Internet of Everything era. A recent Gartner Insight highlights the importance of aligning IT strategies with business goals to “remain relevant beyond 2020.” The next logical evolution on the IT journey […]

April 9, 2014

INSIDE CISCO IT

Improving Email at Cisco Part 2 – The Employee Process Side

I’d mentioned earlier (see Improving Email at Cisco Part 1 – The IT Technology Side) that email has its ugly side: Too many Most of them are a waste of time Emails will, occasionally, carry virus payloads (or link you to sites that have worse); and yet I can’t live without it

April 2, 2014

INSIDE CISCO IT

Improving Email at Cisco Part 1 – The IT Technology Side

My personal email has 4 characteristics that drive me crazy: I get way too much email Most of my emails are a waste of time Emails carry the risk of, very rarely, nasty virus payloads (or link you to sites that have worse) Despite all this, I can’t live without email

March 26, 2014

INSIDE CISCO IT

My Week at CiscoLive! Melbourne 2014

Wow, what an amazing week in Melbourne!! With more than 4,600 attendees in person and 36,000 session views online, Cisco Live was the largest event we’ve ever held in the...