Inside Cisco IT
Ten Things to Consider for a Better Contact Center
The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer contact channels. As evidenced by many stories […]
Cisco Live Europe 2015 – The ITM Millennial Team
CiscoLive! Milan 2015 kicks off on the 26th January and five Cisco IT graduates have been given the opportunity to attend the event as members of the IT Management (ITM) Program. On-site responsibilities will revolve around showcasing the impact & outcomes of Cisco IT to event attendees. We will also aim to reduce IT cost of […]
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 2: Identity as a Service
This is part 2 in a 2-part series about our API-based architecture. Part 1 explains how we provide content as a service to sellers. Federated identity is central to cloud computing. You can’t have a useful hybrid cloud service without it.
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 1: Content as a Service
This is part 1 in a 2-part series about our API-based architecture. In part 2 I’ll talk about the advantages of identity as a service and data as a service. Before the cloud, applications had a web interface that connected to a back-end database. Each application authorized its own users. Today, that monolithic application architecture […]
Happy Holidays from Cisco on Cisco!
As the holidays near, our annual shutdown period is commencing and it’s a time for us to power down facilities to reduce our carbon footprint. It’s also a great time to reflect on what we’ve accomplished throughout the year.
Event Takes Customers Inside the Data Center, Explores Cisco’s Journey to ACI
For the second year in a row, the Cisco on Cisco IT team planned and hosted Data Center Day for customers, showcasing our data center in Allen, Texas. Held on September 30th, the event focused on our Application Centric Infrastructure (ACI) journey.
Integrated Infrastructure in the Data Center: a Chat with Cisco IT
Coming from the enterprise data center product side of the house, I’m always curious to hear from real-world IT practitioners what problems they wrestle with, how they think about their goals, and what keeps them up a night. At Cisco, we’re lucky to have one of the leading enterprise IT shops on the planet. And […]
The Cisco IT Booth – Cisco Live Cancun 2014
At the recent Cisco Live Cancun, Cisco IT setup a booth among other Cisco Partners including EMC, Panduit, NetApp, CITRIX, Alestra, and Cisco Business Units including Services, Security, Collaboration, and...
IT Management Sessions Focus on Change and Opportunities at Cisco Live Latin America 2014
Many months of preparation preceded this great event, which was held in Cancun, Mexico, November 3rd through the 6th. In IT, we spend long hours of strategy and collaboration with...