Inside Cisco IT

January 12, 2021

INSIDE CISCO IT

Cisco DNA Center Cloud roundtable: first impressions from our Customer Zero system engineers

In collaboration with Dean Sanders Sometimes Cisco IT makes changes with a huge impact on operations, like deploying Cisco DNA Center. Sometimes we make an already good thing even better. Cisco DNA Center Cloud falls in that category. We’ve been using Cisco DNA Center on premises since 2018 (story here). In late 2020 we started […]

November 23, 2020

INSIDE CISCO IT

Putting time to good use as we stay at home: Cisco employees’ stories

We caught up with a few of our Customer Zero employees to find out what they’ve been doing during the lockdown, and how they used Cisco's Time2Give paid time off program to volunteer and make a positive impact in their communities.

September 28, 2020

INSIDE CISCO IT

3 ways Cisco DNA Center and ServiceNow integration makes IT more efficient

Today’s highly complex and dynamic networks create demands that often exceed the capacity of IT operations teams. Within Cisco IT, we are meeting these demands by creating integrations between Cisco DNA Center and ServiceNow.

September 14, 2020

INSIDE CISCO IT

Managing a safer return to work with Cisco DNA Spaces — An early report

As pandemic restrictions ease, we’re working to manage a safer return to the office. Our strategy includes monitoring workspace density using Cisco DNA Spaces in 20 Cisco offices, including several in Asia Pacific and Europe. Here are our experiences after the first few months, and what’s ahead.

September 3, 2020

INSIDE CISCO IT

Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

in collaboration with Mary Mazon Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that […]

July 20, 2020

INSIDE CISCO IT

Helping to keep employees safe by measuring workspace density with Cisco DNA Spaces

In collaboration with Chris Groves Employee safety is top of mind as pandemic lockdowns ease and we gradually welcome employees back to the office. We’ll bring back employees in waves, starting with the 20-30% of employees whose jobs require them to be in the office, like engineers with hands-on responsibilities for development, testing, and operations. […]

June 29, 2020

INSIDE CISCO IT

As the landscape evolves, so must the enterprise backbone

Most organizations today take advantage of cloud services. From software as a service (SaaS) to infrastructure as a service (IaaS), these cost-effective solutions help accelerate business and offer new opportunities for innovation. Within the Cisco network, we’ve seen an impact from changing traffic patterns as our clients adopt to Cloud Services. We see more and […]

June 1, 2020

INSIDE CISCO IT

Welcome to my virtual office – Webex Teams and my workstreams

I started working from home more than 15 years ago. Working from home is how I work – it might not be in an office building with open planning, quiet rooms, or massage chairs, but my home office stands up to the campuses across the world where I have colleagues.