Inside Cisco IT
Cisco Live Milan 2015 – The IT Millennial Perspective
Stepping into the Milan conference center (MiCo) it became clear not much could prepare you for the magnitude of the event that is Cisco Live. It’s a Sunday afternoon, but the venue is alive and buzzing with staff making final preparations for the week ahead.
The Executive Value of Cisco’s Data Center Day
Cisco IT is excited to be hosting its third Data Center Day in Allen, Texas this year on April 14th. Last September, Data Center Day was attended by 144 customers from...
My Week at CiscoLive! Milan 2015 – The IT Management Program
Change happens either with us, by us or to us. Especially during the 3 Day IT Management Track at Cisco Live in Milan. We heard many things about leadership, disruption, change and innovation, and why it is the most important for leaders to listen, while sending the right signals to the audience. As Kevin Murray […]
How Cisco IT Adopts New Technologies in the Data Center
I'd like to give you an inside look at our Allen Data Center and go over how Cisco IT is adopting new technologies and capabilities while at the same time...
Ten Things to Consider for a Better Contact Center
The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer contact channels. As evidenced by many stories […]
Cisco Live Europe 2015 – The ITM Millennial Team
CiscoLive! Milan 2015 kicks off on the 26th January and five Cisco IT graduates have been given the opportunity to attend the event as members of the IT Management (ITM) Program. On-site responsibilities will revolve around showcasing the impact & outcomes of Cisco IT to event attendees. We will also aim to reduce IT cost of […]
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 2: Identity as a Service
This is part 2 in a 2-part series about our API-based architecture. Part 1 explains how we provide content as a service to sellers. Federated identity is central to cloud computing. You can’t have a useful hybrid cloud service without it.
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 1: Content as a Service
This is part 1 in a 2-part series about our API-based architecture. In part 2 I’ll talk about the advantages of identity as a service and data as a service. Before the cloud, applications had a web interface that connected to a back-end database. Each application authorized its own users. Today, that monolithic application architecture […]